Download and installation help

When you install your first app, the Adobe Creative Cloud desktop app installs at the same time. You’ll use the desktop app to manage future downloads. Learn how to download and install:

• Latest version 
• Previous versions
• Trial version

Learn how to update Creative Cloud apps when you're notified that a new version is available.

Learn how to install, activate, and use Creative Cloud apps on a new computer or device, even if your previous computer or device is no longer available. To find out how, see How do I install Creative Cloud apps on a new computer?

You can install your Adobe app on up to two computers. If you want to install it on a third computer, you'll need to deactivate it on one of your previous machines. See On how many computers can I install my apps.

To find solutions to common sign-in issues, see Sign-in troubleshooting.

Learn how to stop Creative Cloud apps from indicating that you’re using a trial version (or that your trial has expired) even though you’ve already purchased a Creative Cloud subscription. See Purchased Creative Cloud apps appear as trial. 

Resolve issues that occur when you download, install, update, or launch Creative Cloud apps. See Installation error codes and solutions. 

Find solution to some of the common Creative Cloud activation error codes and issues, and how to fix them. See:

• Troubleshoot Creative Cloud activation errors | CC 2018 or earlier.
• Troubleshoot Creative Cloud licensing errors | CC 2019.

Run the Adobe CC Cleaner Tool to resolve some Creative Cloud installation issues. See, Use the Creative Cloud Cleaner Tool to solve installation problems.

Try the solutions in Resolve installation failure | Adobe Creative Cloud desktop application if you received any of the following errors while updating the Creative Cloud desktop app:

• "Creative Cloud Desktop Failed to Install"
• "Creative Cloud Desktop Failed to Update"
• "Error code 1"
• "Error code P1"
• "Error code 50"
• "Error code P50"
• "Error code 1001"
• "Error code 1002"

Find solutions for the error Adobe Creative Cloud, needed to resolve this problem, is missing or damaged.

Find solutions if Creative Cloud apps sign you out or ask you to sign in repeatedly.

Did you get one of the following errors when trying to install or launch a Creative Cloud app:

• Windows updates from Microsoft required to install this product are not available on this computer. Please install the required updates and try again.
• The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer. Try reinstalling the program to fix this problem.

The missing dll is installed with a Windows update. See Error: api-ms-win-crt-runtime-l1-1-0.dll is missing for more details.

Is the Creative Cloud desktop app stuck loading or initializing? Is it displaying the spinning wheel and one of these messages:

• Loading application seems to be taking longer than usual.
• Creative Cloud seems to be taking longer than usual to initialize.

If you tried relaunching it and are still getting the spinning wheel, try the solutions in CC desktop app doesn't open.

If you are facing issues installing Creative Cloud apps using the Creative Cloud desktop app, try downloading the installers directly.

If you are having trouble installing previous versions of your Creative Cloud apps using the Creative Cloud desktop app, try downloading the installers directly.

On the Creative Cloud desktop application page, click the Download button and follow the onscreen instructions.

If you have trouble installing, see Download Creative Cloud desktop app. 

See System requirements | Photoshop.

See System requirements | Lightroom CC.

See System requirements | Illustrator.

See System requirements | InDesign.

See System requirements | Creative Cloud.

 ^{The latest version of Creative Cloud apps are not supported some older versions of Windows and Mac. Learn More.}

If you've purchased an Acrobat subscription or you're a Creative Cloud member, follow the instructions to download and install Acrobat DC on your computer.

Reinstall Acrobat XI and get answers to key questions. See Acrobat DC uninstalled Acrobat XI | How to get Acrobat XI back.

You can download Adobe Acrobat Pro DC desktop software and find out how Acrobat Pro DC can take your work to the next level—with a free trial. See Download and install Adobe Acrobat Pro DC trial.

Learn how to install, activate, and use Acrobat DC on a new computer or device, even if your previous computer or device is no longer available. See How do I install Acrobat DC on a new computer?

If you no longer have the installation media of Acrobat DC (non-subscription, serial number based), try downloading the installer directly.

If you no longer have the installation media of Acrobat 2017, try downloading the installers directly. You need your Acrobat 2017 serial number to complete the installation.

If you purchased an earlier version of Acrobat, but no longer have the installation media, try downloading the installer directly:

• Acrobat X1 or X
• Acrobat 9 or 8.

Quickly locate your product serial number so you can reinstall or upgrade. See Find your serial number.

You can install your product on up to two computers. If you want to move your product to a new computer, simply select Help > Sign Out in the product from one of the computers that has an active license. You can then install the product on your new computer.

To find solutions to common sign-in issues, see Sign-in troubleshooting.

Resolve common browser, system, and connectivity problems that can interfere with downloading.

Learn how to activate and deactivate Acrobat.

Did you unexpectedly uninstall Acrobat 11 after installing a trial of Acrobat DC? Learn how to reinstall Acrobat 11.

Learn how to set Acrobat Reader as the default PDF owner on Windows

See System requirements | Adobe Document Cloud.

See System Requirements for Adobe Acrobat Pro DC, Acrobat Standard DC.

See System requirements | Adobe Acrobat Reader DC.

See System Requirements for Adobe Acrobat Pro 2017, Acrobat Standard 2017.

See System requirements | Acrobat family of products—older versions (XI, X, 9).

If you have the product box, you can install the software from the DVD. Alternatively, You can download Photoshop Elements from the Adobe website and then install it. See Installing Photoshop Elements for more information.

If you have the product box, you can install the software from the DVD. Alternatively, You can download Adobe Premiere Elements from the Adobe website and then install it. See Installing Adobe Premiere Elements for more information.

Quickly locate your product serial number so you can reinstall or upgrade. See Find your serial number.

See Help with redemption codes to learn how to redeem your Adobe purchase and convert a redemption code to a serial number.

You can install your product on up to two computers. If you want to move your product to a new computer, simply select Help > Sign Out in the product from one of the computers that has an active license. You can then install the product on your new computer.

Resolve installation issues for Photoshop Elements and Premiere Elements on Windows.

Resolve installation issues for Photoshop Elements and Premiere Elements on Mac OS.

Sometimes, Photoshop Elements, Adobe Premiere Elements, and Elements Organizer cannot run on computers that have been upgraded to Windows 10. The applications crash when you try to launch them. See Launch issues on Windows 10 to resolve this issue.

Learn how to activate and deactivate Adobe apps.

If you no longer have the installation media for Photoshop Elements, try downloading the installer directly:

• Photoshop Elements 2018, 15, or 14
• Photoshop Elements | 13, 12, 11, 10, 9, 8, and 7

If you no longer have the installation media for Adobe Premiere Elements, try downloading the installer directly:

• Adobe Premiere Elements 2018, 15, or 14
• Adobe Premiere Elements | 13, 12, 11, 10, and 9

See System requirements | Photoshop Elements.

See System requirements | Adobe Premiere Elements.

Lightroom 5 or earlier  If you purchased Adobe Photoshop Lightroom 5 or earlier and no longer have the installation media, you can download replacement installers.

Creative Suite 6 If you purchased a retail licensed CS6 product and no longer have the installation media, download replacement CS6 installers.

Creative Suite 5.5  If you purchased a retail licensed CS5.5 product and no longer have the installation media, download replacement CS5.5 installers.

Creative Suite 5 If you purchased a retail licensed CS5 product and no longer have the installation media, download replacement CS5 installers.

Creative Suite 4 and earlier See Other downloads to download earlier versions of Creative Suite.

Quickly locate your product serial number so you can reinstall or upgrade. See Find your serial number.

You can install your product on up to two computers. If you want to move your product to a new computer, simply select Help > Sign Out in the product from one of the computers that has an active license. You can then install the product on your new computer.

If the installer doesn’t start automatically when your download completes, you can start it manually.

Resolve common browser, system, and connectivity problems that can interfere with downloading.

Learn how to activate and deactivate Adobe apps.

If you receive an Exit Code 6 or 7 when installing a Creative Suite (CS5, CS5.5, CS6) application, try the solutions in Exit code 6 or Exit code 7 install errors | CS.

Having trouble with your serial number when upgrading? Try the solutions in Upgrade error: "This serial number is not for a qualifying product".

The Adobe Download Assistant (ADA), previously used to manage the download of Adobe trial applications, has been discontinued.  See the instructions to remove the Adobe Download Assistant.

Find system requirements for any of the following versions of Lightroom:

• Lightroom CC
• Lightroom Classic CC and Lightroom 6
• Lightroom 5 and older versions of Adobe Photoshop Lightroom

See System requirements | Adobe Creative Suite 6.

Adobe Flash Player download.

To check if Flash Player is installed on your system, see Flash Player Help.

Find solutions for common Flash Player problems.

Windows 7 and earlier Use this step-by-step guide to troubleshoot Adobe Flash Player installation issues on Windows 7 and earlier systems.

Mac OS Use this step-by-step guide to troubleshoot Adobe Flash Player installation issues on Mac OS systems.

Internet Explorer Learn how to enable Adobe Flash Player for use in the Internet Explorer browser.

Opera Learn how to enable Adobe Flash Player for use in the Opera browser.

Safari Learn how to enable Adobe Flash Player for use in the Safari browser.

Download and install Adobe Acrobat Reader DC.

Adobe Acrobat Reader download for all versions.

If you had trouble downloading or installing Acrobat Reader, see Troubleshoot Acrobat Reader installation | Windows.

If you had trouble downloading or installing Acrobat Reader on your Mac, see Troubleshoot Acrobat Reader download and installation on Mac OS.

Download and install Adobe AIR.

Download Adobe® AIR® SDK & Compiler and get a consistent and flexible development environment for the delivery of out-of-browser applications and games across devices and platforms (Windows, Mac, iOS, Android).

Follow the steps to troubleshoot installation and download issues related to Adobe AIR SDK on Windows operating systems.

Follow the steps to troubleshoot installation and download issues related to Adobe AIR SDK on Mac operating systems.

Adobe Digital Editions download.

Learn how to authorize and de-authorize Adobe Digital Editions.

Follow the steps to transfer an eBook in Adobe Digital Editions to your eBook or eReader device.

Learn how to install and use Adobe Digital Editions. Find out how to authorize and de-authorize Adobe Digital Editions, read eBooks using Adobe Digital Editions, and transfer eBooks across devices.

Find answers to the frequently asked questions for Digital Editions.

Shockwave Player download.

Find answers to the frequently asked questions for Shockwave Player.

Follow the steps to troubleshoot installation issues related to Shockwave Player on Windows operating systems.

Follow the steps to troubleshoot installation issues related to Shockwave Player on Mac operating systems.