Create a new local user account with administrator privileges for your machine.
Learn what to do if the Creative Cloud desktop app fails to install or update.
The Creative Cloud desktop app fails to install or update usually because the Creative Cloud apps on your machine have become corrupted or your machine can't connect to the Adobe servers. Error messages for these problems are:
To fix these errors, follow the given steps.
Sign in to your machine using that account.
Download the Creative Cloud desktop app.
If you're using Windows, you may be prompted to save the downloaded file. If you're using macOS, you may be prompted to allow the download to take place.
Go to the downloaded file on your device, and double-click it.
Sign in to begin installation. Then, follow the onscreen instructions.
Once you have installed the Creative Cloud desktop app, it launches automatically.