Troubleshooting & help
For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.
You can install Substance Painter and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.
If you cancel your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. You won't have access to apps or most services and your cloud storage will be reduced to 2 GB. Learn how to Cancel your Creative Cloud membership and understand the Adobe subscription terms.
In Substance 3D Painter you can find a few assets you can start working with, so you can get started using the software quickly. You can find many assets on the Substance 3D assets platform, and find some assets created by the community on the Substance 3D Community assets platform.
You can also create your own 3D assets in other software tools and import them in Painter.