Adobe Story FAQ

Note:

Adobe ended the Adobe Story CC service on January 22, 2019. Both Adobe Story CC and the Adobe Story CC (Classic) are discontinued. The Adobe Story CC offline application has also ended. See End of service FAQ for more information.

How do you access Adobe Story CC and Adobe Story CC (Classic)?

You can access Adobe Story CC from story.adobe.com and Adobe Story CC (Classic) from storyclassic.adobe.com.

Why am I unable to use Adobe Story free version desktop app (AIR version)?

Currently, Adobe Story CC desktop app is not supported for the HTML version. AIR app is only supported for Adobe Story CC (Classic).

I am using a free version of Adobe Story and why am I unable to log in and access the scripts?

There could be two reasons why you are facing this issue:

Flash plug-in is not installed. You can install Flash plug-in from https://get.adobe.com/flashplayer/
Flash plug-in is not enabled. To learn about enabling Flash plug-in in Chrome, see Enable Flash plug-in.

Ensure that your Flash plug-in is enabled before you enter your log in credentials.

What are the various file formats you can import in Adobe Story CC?

Currently, Adobe Story CC supports only STDOC format. Support for other formats is expected in the upcoming releases.

How do I check the previous versions or history of my script?

Currently, Adobe Story CC users cannot view the versions of their script. However, Adobe Story CC (Classic) users can continue to view their previous versions in the application.

Does Adobe Story CC have a desktop app and a mobile app?

You can use the desktop app only with Adobe Story CC (Classic). Currently, there is no support for the HTML mobile app.

When I navigate from the free version of Adobe Story to the paid version, which version of Adobe Story can I access?

If you are an existing Adobe Story CC (Classic) version user, you are led to the same version; however, if you are a new user, you are led to the Adobe Story CC version.

Are there any issues pertaining to Adobe Story in Google Chrome and Mozilla Firefox?

Adobe Story supports the latest version of Google Chrome and Mozilla Firefox. Before you launch the application, ensure that you have enabled the plug-ins.

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