Even if a payment fails, you have access to your Creative Cloud apps for 21 days. Your subscription is suspended on the 21st day if you don’t update your payment information by then.
Note:
In countries served by Digital River, Adobe's e-commerce partner, you must contact us to reinitiate your payment.
Confirm your payment info is correct
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Sign in to your Adobe account with your Adobe ID (usually your email) and password using the Creative Cloud desktop app or the web login.
If you’re having trouble signing in, see Adobe ID account and sign-in troubleshooting.
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Note:
If your payment is not reinitiated after four business hours, contact us.
Confirm standing with your payment provider
If you’ve confirmed that your credit card information is correct, contact your bank to:
- Ensure that the credit limit has not been exceeded.
- Inquire about daily withdrawal or purchase limits, as payment declines are due to these limits.
- Make sure that the credit or debit card is in good standing and that your card supports online transactions.
- Find out if their fraud protection policies are affecting the use of your card.
Once any errors are fixed, Adobe reprocesses your payment automatically.
Verify your payment went through
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To verify your payment, sign in to your Adobe account.
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