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Troubleshoot printer issues

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  1. Illustrator User Guide
  2. Get to know Illustrator
    1. Introduction to Illustrator
      1. What's new in Illustrator
      2. Common questions
      3. Illustrator system requirements
      4. Illustrator for Apple silicon
    2. Workspace
      1. Workspace basics
      2. Create documents
      3. Tools
      4. Default keyboard shortcuts
      5. Customize keyboard shortcuts
      6. Artboards
      7. Customize the workspace
      8. Properties panel
      9. Set preferences
      10. Touch Workspace
      11. Microsoft Surface Dial support in Illustrator
      12. Recovery, undo, and automation
      13. Rotate view
      14. Rulers, grids, and guides
      15. Accessibility in Illustrator
      16. Safe Mode
      17. View artwork
      18. Use the Touch Bar with Illustrator
      19. Files and templates
      20. Synchronize settings using Adobe Creative Cloud
    3. Tools in Illustrator
      1. Selection
        1. Overview
        2. Selection
        3. Direct Selection
        4. Lasso
        5. Artboard
      2. Navigation
        1. Overview
        2. Zoom
        3. Rotate View
      3. Paint
        1. Overview
        2. Gradient
        3. Shape Builder
      4. Type
        1. Overview
        2. Type
        3. Type on Path
  3. Illustrator on the iPad
    1. Introduction to Illustrator on the iPad
      1. Illustrator on the iPad overview
      2. Illustrator on the iPad FAQs
      3. System requirements | Illustrator on the iPad
      4. What you can or cannot do on Illustrator on the iPad
    2. Workspace
      1. Illustrator on the iPad workspace
      2. Touch shortcuts and gestures
      3. Keyboard shortcuts for Illustrator on the iPad
      4. Manage your app settings
    3. Documents
      1. Work with documents in Illustrator on the iPad
      2. Import Photoshop and Fresco documents
    4. Select and arrange objects
      1. Create repeat objects
      2. Blend objects
    5. Drawing
      1. Draw and edit paths
      2. Draw and edit shapes
    6. Type
      1. Work with type and fonts
      2. Create text designs along a path
      3. Add your own fonts
    7. Work with images
      1. Vectorize raster images
    8. Color
      1. Apply colors and gradients
  4. Cloud documents
    1. Basics
      1. Work with Illustrator cloud documents
      2. Share and collaborate on Illustrator cloud documents
      3. Upgrade cloud storage for Adobe Illustrator
      4. Illustrator cloud documents | Common questions
    2. Troubleshooting
      1. Troubleshoot create or save issues for Illustrator cloud documents
      2. Troubleshoot Illustrator cloud documents issues
  5. Add and edit content
    1. Drawing
      1. Drawing basics
      2. Edit paths
      3. Draw pixel-perfect art
      4. Draw with the Pen, Curvature, or Pencil tool
      5. Draw simple lines and shapes
      6. Image Trace
      7. Simplify a path
      8. Define perspective grids
      9. Symbolism tools and symbol sets
      10. Adjust path segments
      11. Design a flower in 5 easy steps
      12. Perspective drawing
      13. Symbols
      14. Draw pixel-aligned paths for web workflows
    2. 3D effects and Adobe Substance materials
      1. About 3D effects in Illustrator
      2. Create 3D graphics
      3. Create 3D objects
      4. Create 3D Text
    3. Color
      1. About color
      2. Select colors
      3. Use and create swatches
      4. Adjust colors
      5. Use the Adobe Color Themes panel
      6. Color groups (harmonies)
      7. Color Themes panel
      8. Recolor your artwork
    4. Painting
      1. About painting
      2. Paint with fills and strokes
      3. Live Paint groups
      4. Gradients
      5. Brushes
      6. Transparency and blending modes
      7. Apply stroke on an object
      8. Create and edit patterns
      9. Meshes
      10. Patterns
    5. Select and arrange objects
      1. Select objects
      2. Layers
      3. Group and expand objects
      4. Move, align, and distribute objects
      5. Stack objects    
      6. Lock, hide, and delete objects
      7. Duplicate objects
      8. Rotate and reflect objects
    6. Reshape objects
      1. Crop images
      2. Transform objects
      3. Combine objects
      4. Cut, divide, and trim objects
      5. Puppet Warp
      6. Scale, shear, and distort objects
      7. Blend objects
      8. Reshape using envelopes
      9. Reshape objects with effects
      10. Build new shapes with Shaper and Shape Builder tools
      11. Work with Live Corners
      12. Enhanced reshape workflows with touch support
      13. Edit clipping masks
      14. Live shapes
      15. Create shapes using the Shape Builder tool
      16. Global editing
    7. Type
      1. Create text
      2. Fonts and typography
      3. Format type
      4. Import and export text
      5. Format paragraphs
      6. Special characters
      7. Create type on a path
      8. Character and paragraph styles
      9. Tabs
      10. Text and type
      11. Find missing fonts (Typekit workflow)
      12. Update text from Illustrator 10
      13. Arabic and Hebrew type
      14. Fonts | FAQ and troubleshooting tips
      15. Create 3D text effect
      16. Creative typography designs
      17. Scale and rotate type
      18. Line and character spacing
      19. Hyphenation and line breaks
      20. Text enhancements
      21. Spelling and language dictionaries
      22. Format Asian characters
      23. Composers for Asian scripts
      24. Create text designs with blend objects
      25. Create a text poster using Image Trace
    8. Create special effects
      1. Work with effects
      2. Graphic styles
      3. Create a drop shadow
      4. Appearance attributes
      5. Create sketches and mosaics
      6. Drop shadows, glows, and feathering
      7. Summary of effects
    9. Web graphics
      1. Best practices for creating web graphics
      2. Graphs
      3. SVG
      4. Create animations
      5. Slices and image maps
  6. Import, export, and save
    1. Import
      1. Import artwork files
      2. Import bitmap images
      3. Import artwork from Photoshop
      4. Place multiple files | Illustrator CC
      5. Unembed images
      6. Import Adobe PDF files
      7. Import EPS, DCS, and AutoCAD files
      8. Links information
    2. Creative Cloud Libraries in Illustrator 
      1. Creative Cloud Libraries in Illustrator
    3. Save
      1. Save artwork
    4. Export
      1. Use Illustrator artwork in Photoshop
      2. Export artwork
      3. Collect assets and export in batches
      4. Package files
      5. Create Adobe PDF files
      6. Extract CSS | Illustrator CC
      7. Adobe PDF options
      8. File information and metadata
  7. Printing
    1. Prepare for printing
      1. Set up documents for printing
      2. Change the page size and orientation
      3. Specify crop marks for trimming or aligning
      4. Get started with large canvas
    2. Printing
      1. Overprint
      2. Print with color management
      3. PostScript printing
      4. Print presets
      5. Printer's marks and bleeds
      6. Print and save transparent artwork
      7. Trapping
      8. Print color separations
      9. Print gradients, meshes, and color blends
      10. White Overprint
  8. Automate tasks
    1. Data merge using the Variables panel
    2. Automation with scripts
    3. Automation with actions
  9. Troubleshooting 
    1. Crash issues
    2. Recover files after crash
    3. File issues
    4. GPU device driver issues
    5. Wacom device issues
    6. DLL file issues
    7. Memory issues
    8. Preferences file issues
    9. Font issues
    10. Printer issues
    11. Share crash report with Adobe

Learn how to fix printer related issues after a crash.

Set a default printer (Windows)

Ensure that you always have a default printer installed and set up on your system. Illustrator can crash if the printer is out of ink, or there are errors with network printer queues. Set up Adobe PDF as your default printer in case you don't have a printer available. 

Set up a default printer

  1. Go to Start > Settings > Devices > Printers & Scanners.
  2. Select Adobe PDF and click Manage. Unable to find the PDF printer? Choose any printer such as Microsoft XPS or send it to OneNote.
  3. Click Set As Default and ensure that the Let Windows Manage My Default Printer option is disabled.  

 If you run into any printer issues on Windows, you can install the patch provided by Microsoft to resolve these issues. For more details, see Windows Support documentation.

No luck? Help us investigate

Simply share the crash report or crash log with us.

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