Find the solution for your cloud document error code

Follow these steps to resolve errors when working with cloud documents.

Download error or file not found

Issue Workaround

Download Error or File Not Found - Error when you click on a non-cached cloud document to download and open from the "Recent" section of the Home Screen or select a cloud document from the File > Open Recent... menu.

Switch from "Home" tab to the "Cloud documents" tab in the lefthand column of the home screen. (Screenshot below)

or

Go to File > Open... and browse cloud documents.

Cloud documents tab

Network error

Issue Workaround

networkError - The cloud documents system has detected that your computer is either not connected to a network or the connection is intermittent. Normally this results in cloud documents falling back into offline mode. 

You can determine if your computer is operating in offline mode by going to the Home screen > Cloud Documents and seeing if either the offline banner or cloud icon with x is displayed in this screen. 

If your computer is displaying the Cloud Document organizer in online mode and you are getting this error dialog from the application please follow the steps outlined here: Resolve connection errors

You're disconnected. Please reconnect to view everything.

No Internet connection

Issue Workaround

noInternetConnection - The cloud documents system has detected that your computer is either not connected to a network or the connection is intermittent. Normally this results in cloud documents falling back into offline mode. In this case the application thinks you are trying to operate on a document that is online only.

If you are getting this error dialog from the application please follow the steps outlined here - you are getting this error dialog from the application please follow the steps outlined here: Resolve connection errors

Editing a cloud document while device is offline

Issue Workaround

operatingOnOnlineOnlyAssetWhileDeviceIsOffline - The cloud documents system has detected that your computer is either not connected to a network or the connection is intermittent. Normally this results in cloud documents falling back into offline mode. In this case the application thinks you are trying to edit a document that is online only.

If you are getting this error dialog from the application please follow the steps outlined here - you are getting this error dialog from the application please follow the steps outlined here: Resolve connection errors

Syncing failed

Issue Workaround

syncingFailed - The application is attempting to synchronize changes either made locally back to the cloud or changes in the cloud back to the local computer. Due to either a non performing or disconnected internet connection it was not able to sync the changes. 

Please check your internet connection by following the steps outlined here: Resolve connection errors

If you think the internet connection is fine and you still receive this error please try quitting Photoshop then stopping your coresync process (Either by using Activity Monitor on macOS or Task Manager on Windows).

After stopping the coresync process, launch Photoshop and see if the error persists. If so, please Contact Adobe Customer Care

Stop coresync process in Activity Monitor

Request timed out

Issue Workaround

requestTimedOut - The cloud documents system is either not connected to the internet or the connection is intermittent.

  1. Retry the operation that failed. Sometimes the request fails due to slow internet connection. Retrying again will often succeed.
  2. Please check your internet connection by following the steps outlined here: Resolve connection errors.
  3. If you think the internet connection is fine and you still receive this error please try quitting Photoshop then stopping your coresync process (Either by using Activity Monitor on macOS or Task Manager on Windows).

After stopping the coresync process, launch Photoshop and see if the error persists. If so, please Contact Adobe Customer Care.

User black listed

Issue Workaround

userBlackListedPleaseContactSupport – Adobe has suspended your account due to violation of the terms of service. 

Generic retriable error

Issue Workaround

genericRetriableError - An unknown error has occurred

Please retry and see if it succeeds. If you continue to get this failure, quit and restart Photoshop. If it continues, rebooting your computer may be required. 

Full cloud storage

Issue Workaround

fullCloudStorage - Your cloud storage is full.

You can free space by permanently deleting documents several ways. In the Home Screen > Cloud Documents > Deleted location, select one or multiple documents to delete permanently. Note: Deleting from the Cloud documents location of the home screen just moves them into your deleted folder. You must permanently delete them (from the deleted area) in order to free up storage space. 
Delete permanently

Activation level reached

Issue Workaround

loggedInUserLimitExceeded - Adobe has determined that you have exceeded the maximum sign-ins/activations allowed to Creative Cloud.

To get to an acceptable number of sign-ins/activations please follow the steps outlined here: Creative Cloud "Activation limit reached" or "Sign-in failed" error

Out of bounds

Issue Workaround

outOfBounds - You’ve exceeded the number of items allowed in a single folder. 

Delete or move items into another folder in order to access them. 

Cannot perform an operation when your assets are not in sync

Issue Workaround

cannotPerformOpWhenAssetNotInSync - The operation you are trying to perform can not be started when a document is in the middle of syncing changes to or from the cloud. 

Please wait for the sync operation to complete then try it again. Sync operations will vary in time based on the size of the document and network performance. 

Naming conflict

Issue Workaround

conflictOfSamePathOrName - Two documents can not have the same name in the same folder.   

In the case of 1 item temporarily having the same name as another, the system will rename one of the documents to a unique name.

Once the rename is complete the cloud documents system will refresh to show the unique name and you can try your operation again.

This situation happens only when 1 document is in the cloud and the other is a locally synced document.  

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