Welcome to Adobe!
An Adobe ID is your ticket to a secure and personalized experience with Adobe apps and services. Your purchases, membership, updates, and trials of Adobe apps and services are all managed through your Adobe ID. You can also use your Adobe ID to register your products, track orders, contact Adobe Support, and participate in Adobe forums and events.
It's easy to remember your Adobe ID. It's the unique email address you first used when you started your membership, or purchased an Adobe app or service. If you used your social (Facebook or Google) account to create your Adobe ID account, your Adobe ID is the same as the email address associated with your social account.
Having trouble signing in, or forgot your Adobe ID or password? See Adobe ID account and sign-in troubleshooting.
If you don’t already have an Adobe ID, first create one. To learn how to create your free Adobe ID, see Create or update your Adobe ID.
For information on how to update your credit card and billing information, see Update your credit card and billing information.
|Can't change credit card information||
The following issues can occur when you try to change your payment information:
Try the following solutions:
If your issue is not resolved, contact us.
|Payment failed/declined||See Fix a failed or missed payment.|
|Missed payment||See Fix a failed or missed payment.|
To change your payment method from credit card to PayPal or conversely, contact us.
For information on how to change, reset, or update your Adobe ID password, see Change or reset your password.
You can change the email address you use for your Adobe ID. See Create or update your Adobe ID.
You can use your phone to reset the password for your account. To add your phone number for account recovery, follow these steps:
You can change the mailing address or telephone number associated with your Adobe ID account. To do so, follow these steps:
2-Step Verification (also known as 2-Factor Authentication or 2FA) adds an extra layer of security to your account. With 2-Step Verification, while signing in, a verification code is required in addition to your Adobe ID account password. You can choose to receive this code on your mobile phone number or on the email address associated with your account. You can also set up an authenticator app, such as Google Authenticator, to generate a verification code.
To activate 2-Step Verification, you must provide a mobile phone number.
2-Step Verification is optional, but is recommended for strengthening the security of your Adobe ID account. You can deactivate 2-Step Verification any time after you activate it.
If a mobile phone number is not already associated with your account
If a mobile phone number is not already associated with your account, you are prompted to add a mobile phone number.
Enter your mobile number, and then click Next.
You do not have to enter dashes or spaces while entering your mobile phone number. The system adds dashes or spaces as required, depending on your country.
If a phone number is already associated with your account
If a phone number is already associated with your account, the number is displayed. You can change the number if necessary.
Verify that the number is correct, and then click Next.
If you change the number, the new number gets associated with you account, and the previous number is removed.
You are prompted to enter a verification code that is sent to your mobile phone. Check your mobile phone, and enter the verification code. Then, click Verify.
Did not receive the code? Wait for a few minutes as it can take some time for the text message to be delivered. If you still do not receive the code, click start over to generate the code again.
In this authentication system, in addition to using your Adobe credentials, you use a one-time password generated by an application on your device to sign in. Such applications are known as authenticator apps—for example, Google Authenticator or other similar apps that generate a TOTP.
For more information on TOTP, see this Wikipedia article.
To set up TOTP-based authentication, follow these steps:
For more information on entering the code while signing in, and troubleshooting any issues, see 2-Step Verification: Keeping your account secure.
2-Step Verification gets deactivated for your account. You are not prompted for a verification code while signing in.
You can reactivate 2-Step Verification any time as explained in Activate 2-Step Verification.
If you have allowed third-party applications to access your Adobe ID account information, such as email or Creative Cloud files, you can revoke access. Follow these steps: