User Guide Cancel

Why can’t I see my cloud documents offline?

Search
  1. Creative Cloud User Guide
  2. Introduction to Creative Cloud
    1. Common questions | Creative Cloud
    2. Creative Cloud system requirements
  3. Download, install, set up, and update
    1. Download Creative Cloud apps
    2. Open Creative Cloud apps
    3. Start workspace
    4. Update Creative Cloud apps
    5. Change the language of your Creative Cloud apps
    6. Uninstall the Creative Cloud desktop app
    7. Uninstall or remove Creative Cloud apps
  4. Manage your account
    1. Convert a Creative Cloud trial to a paid membership
    2. Reset your Adobe password
    3. Change your Adobe plan
    4. Update credit card and billing address
    5. View, download, or email your Adobe invoice
    6. Fix a failed or missed payment
    7. Cancel Adobe trial or subscription
  5. Creative services
    1. Using Adobe Stock in Creative Cloud apps
    2. Using Adobe Fonts in Creative Cloud apps
    3. Creative Cloud Market is no longer available
  6. Collaboration and storage services
    1. What are cloud documents
    2. Cloud documents | Common questions
    3. Create or convert files to cloud documents
    4. Set up cloud documents to use offline
    5. Revert to an earlier version of a cloud document
    6. Share your work for commenting
    7. Why can't I see my cloud documents offline?
    8. Creative Cloud Libraries
    9. Collaborate on Creative Cloud Libraries and folders
    10. Collaboration FAQ
    11. Sync your files using cloud storage
    12. Find how much cloud storage you have
    13. Set sync options
  7. Creative Cloud mobile apps
    1. Common questions | Mobile apps
    2. Adobe Creative Cloud for mobile
  8. Enterprise and teams
    1. Enterprise Learn & Support
    2. Teams Learn and Support
    3. Quick start guide for team members

Occasionally you don’t see a document listed when you want to work offline. Find out the most common reasons a cloud document might not be available offline.

Why can't I see my cloud documents when I'm offline?

The document was not opened recently before you went offline

Before you can use a document offline, ensure that you open it and the cloud icon is not displayed next to it. (Adobe XD does not display the cloud icon.)

The cloud document is available offline
A cloud icon appears next to the documents that can't be opened offline.

 In Adobe Fresco, you can make a document available offline without having to open it. Tap the More options icon  on the cloud document thumbnail, and select Make available offline. 

You are trying to open the cloud document on a different device

Before you go offline, always open the cloud document on the device and in the app in which you want to work offline. 

Adobe logo

Sign in to your account

Quick links

View all your plans Manage your plans

Legal Notices    |    Online Privacy Policy