On the Enter your password screen, click Reset your password.
Sign in to Adobe apps and website with your company or school email
Learn how to sign in to your Adobe account using your school or work email address. Find solutions to sign-in related issues.
We're updating organizations (teams or enterprises) to the Enterprise storage model to enable enterprise storage and other enterprise-level features for Adobe ID users.
You'll be notified when your organization is scheduled for the update. After the update, the Adobe ID users are moved to enterprise storage, and the organization directly controls their business profiles.
You need an Adobe ID, Enterprise ID, or Federated ID issued by your school or company to connect to Adobe products and services. The Adobe ID accounts must be authenticated by the organization's identity setup. Only your organization's IT administrators can create, manage, and delete Enterprise IDs and Federated IDs.
Can't clear the text that appears in Email address field? Click in the field and start typing.
If you have multiple Adobe plans associated with the same email address and at least one is a business plan, Adobe creates separate profiles for each plan and gives each profile dedicated storage. In this case, you may be presented with a Profile Selector after you've entered your credentials. Choose a profile to continue. Your personal assets and product plans (for example, Creative Cloud Photography plan) are associated with your Personal Profile. Plans provided by a business are associated with the Business Profiles. No data is shared or transferred automatically.
For more information, see Manage Adobe Profiles.
If you have both, a personal (Adobe ID) and a Company or School account (Enterprise ID or Federated ID) associated with the same email address, you see the account-chooser screen. You are asked to choose the account you want to use. These two accounts share the email address but are distinct accounts. No data is shared or transferred automatically.
If you are getting a password-mismatch warning or have forgotten your password, follow these steps to reset your password.
You receive an email at the email address you entered, with instructions to reset your password. If you don't see the email in your inbox, check your Spam or Junk folder.
If you still do not receive an email, contact your IT administrator.
Your Adobe login email address is the one your organization or school signed you up with. Go to the Sign in screen and try signing in with your Company or School email address.
You can also try resetting your password or the tips given below.
If you get the Check your email address error, contact your IT administrator.
Tips to solve the email error
- Try a different browser.
- Enable cookies in your browser, and clear your browser's cookies and cache. See your browser documentation for instructions.
- If you don't see the email that you expected from Adobe, check your Spam or Junk folders.
- Retype your email and password. Make sure that Caps Lock and Num Lock are off.
Disable Stay Signed In when you use a public or shared device. By default, the Stay Signed In option is enabled and Adobe ID or Enterprise ID users are not prompted to sign in multiple times. However, this setting does not apply to Federated ID (SSO) users and their organization settings are honored. Usually, the user session ends once you close all browser windows or sign out from Adobe websites.
For Enterprise IDs, if the Stay Signed In option is enabled, the session lasts for up to two weeks even if you close the browser window, until you manually sign out.
It is possible that you already have an Adobe ID associated with your work email. You may have signed up with an Adobe ID that uses the same email address as your Enterprise ID or Federated ID. In such case, the system displays the account chooser screen and asks you to select the account you want to sign in to.
Adobe profiles are set up when you have multiple Adobe plans (including at least one business plan) associated with the same email address. So, you may see a Profile chooser after you've entered your credentials.
These accounts or profiles share the email address, but are distinct accounts. No data is shared or transferred automatically.
It is possible that you have signed in with a different account. Having an email address associated to an Adobe ID and an Enterprise ID or Federated ID, results in two distinct accounts. If your account has multiple profiles, it may be possible that you've selected another profile.
The files and assets stored in one account are not accessible from the other. However, you can manually transfer your assets.
To find your assets, try signing in to another account or profile.
- If you are signed in to your Enterprise ID account with an email address that is also associated with an Adobe ID account, sign out and sign in to the Adobe ID account.
- There might be another email address associated to your account. Sign out and use a different email address to sign in.
- If you're signed in with a profile, sign out and then sign back in with another profile and them move assets across profiles.