Resolve issues that occur when you download, install, update, or launch Creative Cloud apps.
 The latest version of Creative Cloud apps do not support some older versions of Windows and Mac. Learn more.

Creative Cloud desktop app issues

The Adobe Creative Cloud desktop app lets you download and install Creative Cloud products. Below are solutions to issues related to Creative Cloud desktop app. 


Find helpful links at the bottom of this page, including general information on using the Creative Cloud desktop app, information on specific error codes, and help with Creative Suite and other non-Creative Cloud apps.

Error Solution
Error 201, P201 Occurs when the download is paused and when the server response is poor. See Network and connectivity issues, below.
Error 204, P204
Occurs when there is a problem accessing a critical file/directory during download.
Error 205, P205
Occurs when there is a problem with the downloaded file(s). See Network and connectivity issues, below.
Error 206, P206 Occurs when network connection is unavailable or server is unreachable. See Network and connectivity issues, below.
Error 207, P207
Occurs when there is no response from the server. Try after some time. See Network and connectivity issues, if the issue persists.
Error 403 See Download error 403 launching Adobe Creative Cloud.
Error 1001 See Resolve installation failure | Adobe Creative Cloud desktop application.
Error 1002 See Error 1002: Creative Cloud desktop failed to update
Error 1, P1 See Resolve installation failure | Adobe Creative Cloud desktop application.
Error 2, P2 See Error code 2 or 50: Creative Cloud desktop app update failed.
Error 50, P50 See Error code 2 or 50: Creative Cloud desktop app update failed.
Error A12E1 See A12E1 error installing Creative Cloud products.
You cannot sign in to Creative Cloud, although you can sign in to your Adobe ID account. See Troubleshoot connectivity issues.
Creative Cloud desktop app does not open or hangs during installation
See App doesn't open | progress wheel spins continuously.
Creative Cloud installations fail or hang at 42% See Resolve installation failure | Adobe Creative Cloud desktop application Error.

Network and connectivity issues


When you try to download or update a Creative Cloud app, you receive an error message that indicates you have network connectivity or stability issues. 


Try the following solutions in order.

1. Check your Internet connection.

The Creative Cloud desktop app requires an Internet connection to download and update apps. Verify that you can connect to the Internet, and click Retry.

2. Configure your software firewall.

Software firewalls restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet. Users have reported instances where software/hardware firewall settings caused download errors to occur. The most common error associated with this issue is error 205. Other errors could result due to the firewall’s configuration.

  • If prompted, select to allow the Creative Cloud desktop application to access the Internet.
  • If you are not prompted, disable software firewalls temporarily to determine whether they are preventing access Internet access. See your firewall software documentation for help.


If you can’t locate the documentation to temporarily disable the software firewall, disable startup items and services. This disables most software firewalls. For specific instructions on how to disable startup items and services, select your operating system from the list below.

Windows XP

Windows 8/7/Vista

Mac OS X

3. Temporarily disable antivirus software

Temporarily disable the antivirus software. See the antivirus documentation for information on temporarily disabling virus check.

4. Start your system in Safe Mode with Networking

Restart your system in Safe Mode with Networking and then try to download the Creative Cloud app.

5. Verify your router setup.

Routers can have built-in hardware firewall or proxy servers. To determine if a router is preventing the Creative Cloud desktop application from accessing the Internet:

  1. Temporarily remove the router from the network.

  2. Connect the computer directly to a DSL or cable modem.

    If the download proceeds, the router is preventing access. 

  3. To set up a router to allow access for future downloads, see your router documentation for instructions on setting up port forwarding from the computer. Alternatively, contact your Internet service provider or IT department.

6. Configure hardware firewalls or proxies.

Many organizations use a hardware firewall and proxy server that can prevent software from accessing an outside server. A hardware solution applies to all computers within the corporate network. Most home networks do not use hardware firewall or proxy technology.

  • Contact your company’s IT department to obtain firewall or proxy information.
  • Configure your browser with proxy or firewall information.
  • Configure your corporate firewall to bypass the servers. The following servers are accessed:

7. Advanced connectivity issues

Check if your computer has trouble connecting to Adobe's activation servers. For more information on troubleshooting activation server issues, see Resolve connection errors.

If none of the solutions above resolves the issue, you can try downloading the application directly. You'll need to enter your Adobe ID and password to access the site.

Installation issues


Your Creative Cloud app installation fails, and you receive a message with a Learn More or Get Help link.


  1. Click Learn More or Get Help to display an informational dialog box.

  2. Follow the onscreen instructions to resolve the issue.

    If you receive a specific error code while installing an app, see Error downloading or updating Creative Cloud apps.

    If this does not resolve the installation issue, you can search the installation log that Creative Cloud apps generate. For details, see Troubleshoot install issues with log files.

Launch issues


Adobe Application Manager (AAM) freezes or presents other issues.


If you’re running Mac OS X 10.5, Windows Vista, or an earlier operating system, Creative Cloud uses a helper app called Adobe Application Manager (AAM) to download, install, and manage your Creative Cloud apps. For solutions to issues you may have when using AAM to download and install Creative Cloud apps, see Troubleshoot Adobe Application Manager download and installation issues.


App quits unexpectedly on launch.



App that's part of your Creative Cloud membership launches in trial mode.


More like this


Here are answers to some commonly asked questions about download, install, and update issues.

To become a Creative Cloud member, see Download your creative cloud apps.

For information on obtaining your Adobe ID or password, see Adobe ID account and sign-in troubleshooting.

Many factors, such as your connection type and network traffic, affect download speed. See Troubleshoot download problems.

No. Creative Cloud lets you install each app individually whenever it works best for you.

Check to make sure that you do not have a filter set in the Filters & Versions menu.  

Sometimes, the Creative Cloud desktop app doesn’t display all the available Creative Cloud applications. This usually has to do with your operating system and computer. For more details, see Not all apps displayed for download.

You can download and install Creative Cloud desktop applications on multiple computers, regardless of operating system. However, activation is limited to two machines per individual associated with the membership, and you may not use the software on these devices simultaneously.

For more information, see On how many computers can I use my Creative Cloud subscription?

Această lucrare este oferită sub licență Atribuire-Necomercial-FărăModificări 3.0 Ne-adaptată Creative Commons  Postările pe Twitter™ şi Facebook nu sunt acoperite de condiţiile de licenţiere Creative Commons.

Prevederi legale   |   Politică de confidențialitate online