Adobe RoboHelp 9 ReadMe

Welcome to Adobe® RoboHelp® 9. This document contains late-breaking product information, updates, and troubleshooting tips not covered in the user documentation. 

Minimum system requirements

Windows®

  • Intel Pentium 4 processor
  • Microsoft® Windows® XP with Service Pack 3, Windows® Vista®  with Service Pack 2, or Windows® 7 32 bit and 64 bit
  • 512 MB of RAM (1 GB recommended)
  • 1.2 GB of available hard-disk space for installation; additional free space required during installation (cannot install on Flash-based storage devices)
  • 1024 x 768 display (1280 x 800 recommended) with 16-bit video card 
  • DVD-ROM drive
  • Microsoft Office 2010, 2007, or 2003

For updates to system requirements, visit www.adobe.com/products/robohelp/systemreqs/

For Technical Communication Suite system requirements, visit https://helpx.adobe.com/tech-comm-suite.html

This product may allow you to extend its functionality by accessing certain features that are hosted online, including the Adobe online services ("Online Services"). The Online Services, and some features thereof, may not be available in all countries, languages, and/or currencies and may be discontinued or modified in whole or in part without notice.  Use of the Online Services is governed by separate terms of use and by the Online Privacy Policy, and access to some services may require user registration. Some Online Services may be subject to fees and require a subscription. Fees subject to change. For more details and to review the applicable terms of use and Online Privacy Policy, visit www.adobe.com.

Install your software

  1. Before you install, be sure to close all applications currently running on your system (including other Adobe applications, Microsoft Office applications, and browser windows). We also recommend that you temporarily turn off virus protection during the installation process.
  2. You must have administrative privileges or be able to validate as an administrator.
  3. Do the following:

    Insert the DVD in your drive, then follow the on-screen instructions. If the installer does not launch automatically, navigate to the Adobe RoboHelp 9 folder found at the root level on the DVD and double-click Set-up.exe to start the installation process.

If you downloaded the software from the web, the installer will self-extract and launch automatically. If the installer does not launch automatically, open the folder, navigate to the Adobe RoboHelp 9 folder, double-click Set-up.exe, and then follow the on-screen instructions.

Note: By default, the installer extracts the contents in a folder on the desktop. Selecting a folder outside the user area is recommended.



If you are installing as an upgrade, the installer will check your system to find a valid upgrade product. If it cannot find one, it will ask you to input the serial number of the product being upgraded. You can also install the software as a trial, then input your new and previous serial numbers in the serialization screen shown during launch.  

For additional installation help, go to www.adobe.com/support/download-install/index.html. 

Uninstall your software

Before you uninstall, close all applications currently running on your system (including other Adobe applications, Microsoft Office applications, and browser windows).

Do one of the following:

  • In Windows® XP, open the Windows Control Panel and double-click Add or Remove Programs. Select Adobe RoboHelp 9, click Remove, then follow the on-screen instructions. 
  • In Windows® Vista® and Windows® 7, open the Windows Control Panel and double-click Programs and Features. Select Adobe RoboHelp 9, click Uninstall, then follow the on-screen instructions.

If you deselect the Remove Preferences option, Uninstaller does not remove user-specific data, for example HKEY_CURRENT_USER settings for RoboHelp 9.

Trial software 

Entering a serial number

Enter the serial number for the software you purchased in the serialization screen. The serialization screen will load the first time you launch the application. You can enter a serial number for RoboHelp 9 or a serial number for Technical Communication Suite, which contains the application. If the product you purchased is in Technical Communication Suite, you can enter the serial number in any of the applications contained in Technical Communication Suite. Other applications installed as part of the Technical Communication Suite will recognize the new serial number the next time the applications are launched. 

Only applications running as a trial will recognize the new serial number. If any of the applications have already been serialized with a different serial number, they will continue to use that serial number until you remove the older serial number using Help > Deactivate > Deactivate Permanently. After selecting this option, they will recognize the new serial number on the next launch of the application. 

The serial number you purchased is for the use of the software in a specific language, and will only be accepted by a product installed in that language. 

Volume licensing

Adobe Volume Licensing (AVL) program members earn significant savings on Adobe software by purchasing more than one software license at a time. Whether you consolidate your organization's software purchases into one comprehensive transaction or spread your purchases out over a two-year membership period, Adobe has a volume licensing program to meet your needs. No matter which program you choose, the more you order, the greater your potential savings.

For more information on volume licensing, visit www.adobe.com/go/volumelicensing.

Electronic licensing

You must accept the license agreement and warranty terms to use this product. See www.adobe.com/go/eulas for details. This product may automatically attempt to activate over the Internet. See www.adobe.com/go/activation for details.

Registration information

Creating an Adobe ID registers your software and sets up access to Adobe online services. In order to take advantage of your complimentary subscription of online services, and get up-to-date product information, training, newsletters, and invitations to Adobe events and seminars, you must register your product.

Known issues

  • Dynamic HTML, such as drop-down text, is not included in the PDF created for review and needs to be reviewed separately.
  • On 64 bit machines, Word linking does not work for Microsoft Word 2010 and search for docx, xlsx, and pptx files in the output does not work.
  • On Windows 7 64 bit machines, multi-author check-in in RoboSource Control 3.1 has certain limitations.

Customer care

Customer Service

Adobe Customer Service provides assistance with product information, sales, registration, and other non-technical issues. To find out how to contact Adobe Customer Service, please visit Adobe.com for your region or country and click on Contact.

Support Plan Options and Technical Resources 

If you require technical assistance for your product, including information on complimentary and fee-based support plans and troubleshooting resources, more information is available at http://www.adobe.com/go/support/. Outside of North America, go to http://www.adobe.com/go/intlsupport/, click on the drop down menu under the question “Need a different country or region?”, choose a different country or region, then click GO. Alternatively, you can click on Change beside the country name at the top of the screen to select a different country or region.

Free troubleshooting resources include Adobe’s support knowledgebase, Adobe user-to-user forums, Adobe Support Advisor and more. We are continually making additional tools and information available online in order to provide you with flexible options for resolving issues as fast as possible.

If you are having any issues with installing or uninstalling any of your Technical Communication Suite 3.5 applications, please try rebooting your system prior to contacting Support. For additional installation help, go to www.adobe.com/support/download-install/index.html.

Other resources

Online Resources

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