Troubleshooting & help
The latest version available for RoboHelp is Update 6. This update introduces static header and footer for Frameless output, Glossary Hotspot Tool, enhanced list editor, search enhancements, and more. For more information see, What's new in RoboHelp.
In addition, this update contains bug fixes related to authoring, publishing, upgrading, search, and an overall improved performance. To see the list of bug fixes, see Fixed issues.
To upgrade your project from RoboHelp Classic to reimagined version (2019 release or 2020 release), there are certain points to consider which might occur due to the upgrade. For more information, see Upgrade a project in RoboHelp.
Yes. You can download a fully functional, 30-day complimentary trial version by signing in with an Adobe ID and password. For detailed instructions, see installing a trial. To check if there are any updates, go to Help > Check for Updates in your current version of RoboHelp. Alternately, you can also manually install them from downloads.
All Adobe products recommend using the latest Operating System and browser updates to function efficiently. If you are running the latest updates and still facing the error, then for more help see deprecated IE10 support Also, take a look at upgrading operating system and supported browser versions.
There are pre-defined templates for Adobe RoboHelp, that are available in the Admin Console to create custom packages and grant application access to users in your organization. For more information, see customize and create packages.
If your subscription expires or is stopped for any reason (for example, due to an expired credit card), you are notified by email, and your software displays an alert that your subscription has ended. If it has been less than six months since the subscription ended, click the Renew button displayed with the alert to enter the information required to restart your subscription.
You can cancel your subscription by contacting Adobe Support. If you cancel within 14 days, you receive a full refund. Otherwise, you are billed 50% of your remaining contract obligation. You will not have access to your subscription software after you cancel. For more information, see Subscription information and pricing in the RoboHelp FAQ.