Closed captioning in Adobe Connect

Enable closed captions in Adobe Connect and choose caption providers.


You can integrate real-time captioning of audio content into meetings and events and present these captions in the new Closed Caption display. This is a key component of the Adobe Connect accessibility initiative to provide WCAG 2.1 AA compliant (including Section 508 and EN 501 349) meetings and assists participants who are deaf or hard of hearing to participate in meetings.

The Adobe Connect Closed Caption display appears in your Adobe Connect meeting environment.

Meeting organizers can hire professional captioning providers, or nominate in-meeting captioners to transcribe the meeting audio.

Meeting participants can choose to view the captions, or not, and can customize the caption font size and color for better readability. Each participant can change the size and placement of the floating caption display to best meet their needs.

Attendees can also add automated closed captions. They can use meeting mic for automated speech to add captions. These captions appear directly in the meeting environment.

Attendees can also scroll back to previous captions and then fast-forward to the current captions. If the host allows it, the participants can save the captions as a transcript and download them.

Enable Closed Captions

On the meeting Preferences dialog, choose the option Closed Captions.

Enable the toggle for Enable Closed captions.

Preferences for closed captions

Select Enable closed captions. Enter a Caption title such as English in the Caption title field.

Additional caption streams can be configured here, allowing participants to choose from multiple caption streams – perhaps displaying different languages.

Check the box to allow attendees to export caption transcript. It downloads the caption transcript attendees’ system.

Captioning can be done using different methods:

  • Line captioning: Select the button to use “Enter” button for sending the captions.
  • Word-by-word captioning: Select the button to use “Spacebar” button for sending the captions 
Closed captions settings

After you click Done, the caption menu will be available to both hosts and participants, and everyone will see a notification that “Closed captions are available now”.

Using an in-meeting captioner

If you have selected the default Assign and attendee to type captions, then you as the host will be notified that “You are the captioner.”

In meeting captioner
In meeting captioner

As you type the captions in the caption entry field, the captions are displayed to the participants who have selected to show captions.

After you click Done, the captions are available to both host and participant.



This feature is currently in Beta. Submit feature requests, view, track, and vote for issues or feature requests using our Adobe Connect Support

Preferences for automated closed captions

After you click Done, the caption menu will be available to both hosts and participants, and everyone will view a notification that “Closed captions are available now”.



As a participant, you can show or hide the caption display, and you can change text size and choose text color combinations to best meet your vision requirements.

In Manual captioning, if multiple caption streams are available, participants can choose a stream for viewing the captions.

Attendees can position and resize the caption window anywhere within the meeting interface. The captions stay in the same place even during layout changes.

Closed captions
Closed captions

Nominate a captioner

As a host, you can nominate anyone in the meeting to be the captioner.

You can change the captioner at any time, the captions continue from where the each captioner leaves off – participants will not be notified if the captioner changes.

Nominate an attendee as captioner
Nominate an attendee as captioner

Use an external captioning provider

When enabling captions, the host can also choose any of the pre-configured third-party captioning providers, or configure another captioning provider not listed by selecting ‘Other captioning provider”. 

Multiple caption providers
Multiple caption providers

Using StreamText as caption provider

Before using the service, you must generate and copy a StreamText URL and enter in in the StreamText request form on their website.

To generate the URL, enable closed captions, enter a caption title such as English, and then choose StreamText as caption provider.

To copy the URL (which includes the token), select CC menu > English- Copy captioning API URL.

Copy caption url
Copy caption url

Use the copied URL to request captioning from the StreamText website. The URL will have the following format:

/domain of the account/service/ccsvc/?token=<token>

Once the information is entered on the StreamText entry form, they can schedule the captioner.

Using VITAC as caption provider

Before using the service, you must request a Meeting ID from VITAC.

To start the captions, enable closed captions, enter a caption title such as English, and then choose VITAC as the caption provider.


In the VITAC event ID field, enter the event ID that you received from VITAC.

Click Done.

In the meeting, click the CC menu, and select English – Start VITAC CC.


A message, "VITAC CC stream started" will indicate a valid connection and captions should start.

While using VITAC it is not possible to configure and view captions from other providers.

To stop the captions choose English - Stop VITAC CC from the CC menu.

Only the meeting host can start or stop the VITAC stream. The host who starts the meeting can stop the stream.

If the host leaves the meeting, the CC stream stops, and participants see the message, "VITAC CC stream stopped".


If a participant who has been promoted to host starts the VITAC stream, and the original host tries to stop the stream, the message, "Not authorized to stop this VITAC stream, the host that started the stream can stop it" displays.

Delete a caption provider

To delete a caption provider, click the Delete provider button, as shown below:

Delete caption provider
Delete caption provider

Providers can only be deleted when adding a new provider. To turn off captioning in a meeting without deleting a provider, disable the option Enable closed caption, and click Done.

View captions in a recording

If you enabled closed captions withing your meeting, then your meeting recording will also provide the same captions and the same options for participants. 

View captions
View captions

While watching the recording you can open the CC menu from recording playbar. Using the menu options, you can:

  • Hide or show captions.
  • Choose caption language.
  • Modify caption text size and color.
  • Move captions.

Enable Automated Closed Captions

Closed captions help to display and draw attention to your agenda and ideas in the meeting environment. Enable closed captions from Adobe Connect Central home page.


Automated closed captions are available within Adobe Connect rooms with Enhanced Audio/Video enabled.

  1. Login to Adobe Connect Central home page, click on Admin.

  2. Go to Compliance and Control>Recordings, Closed Captions and Notice.

  3. Select the checkbox Enable Automated Closed Captions to enable the captions.

  4. To automate captions by default, select Turn ON Automated Closed Captions by default.
    To let host turn automated captions on or off, select Allow hosts to enable or disable Automated Closed Captions.

    Choose a language for automated captions. This will force the selected language for Closed Captions for all rooms of the account.


    Once the language is forced at the account level, you cannot change it from the meeting room. Learn more about changing preferred language from Captioning languages.

Closed caption settings in Connect Central


If a telephony bridge is connected in the meeting and nobody has joined from telephony, captions will not load in Automated Closed Captions.

Only hosts can enable the automated captioning from the meeting room if it is not enabled by default from the administrator. Both host and partcipants can start automated captioning in the meeting room.

There are two ways to start the automated captioning:

  1. Clicking on the Show Captions button which can be done by both host and participants.
  2. Clicking on the Start Automated Captions which can be done only by host. It won't show the pod in the screen. 

Show captions

Both participants and host can show the captions from the meeting environment. It shows the caption pod in the screen.

  1. Open the drop-down of CC from top bar.
  2. Click on Show captions.

Hide captions

Both participants and host can hide the captions from the meeting environment. It hides the caption pod from the screen.

  1. Open the drop-down of CC from top bar.
  2. Click on Hide captions.
Start/stop automated captions

Enable Automated Closed Captions in Meeting Room

On the meeting Preferences dialog, choose the option Closed Captions.

Enable the toggle for Enable automated Closed captions.

Choose the preferred language from the Captioning Languages drop-down to view automated captions in the selected language. Select Done.

Select language for closed caption


Automated captions will remain in by-default meeting language until the language is changed from the meeting room. 

Clear all captions

Hosts can clear all the captions from the meeting environment. It deletes all the captions from the meeting server, which can't be retrieved again.

  1. Open the drop-down of CC from top bar.
  2. Click on Clear all captions.

Use the mic from the meeting room to add your captions. As you add the captions, there are a few precautions to support automated captioning:

  • Only supports 16 languages. 
  • Using any language other than preferred in Captioning languages can result in gibberish captions.
  • Minimal background noise.
  • Share pod audio won’t convert in captions.

Download captions

As a Host, you can email or download the captions.

On the main menu, click CC > Export > Download or Email.

Save the transcripts in your computer or email the transcripts.


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