Adobe cloud storage is hosted on Amazon Web Services (AWS) through continuously active data centers in multiple geographic locations.
All data centers are highly available, resilient, and can withstand system or hardware failures with minimal impact.
Each data center runs on a distinct and independent infrastructure that is designed to ensure business continuity during an outage. If a disruption occurs, traffic is routed to other data centers outside the disruption zone.
The information about data centers and associated disaster management procedures can help you make commercial decisions about hosting service providers. As an account admin, you can also set up organization-wide security and compliance parameters for cloud services available in your region.
Data center locations
Adobe cloud storage is hosted in data centers at North America, EMEA, and Japan.
Shard |
Cloud |
Geo |
Location |
|---|---|---|---|
EU |
AWS |
EMEA |
Dublin, Ireland |
JP |
AWS |
Japan |
Tokyo, Japan |
NA |
AWS |
North America |
Virginia, US |
Adobe maintains regional disaster recovery plans for each data center with accompanying documentation. It includes an annual run book that outlines all the steps required to complete a data center failover to another cloud region. Adobe also strives to achieve the following disaster recovery parameters for Adobe cloud platform customers:
- Recovery point objective (RPO): The amount of data that could be lost during disaster recovery. The amount of time between data protection events determines this metric. The RPO for Adobe Cloud platform is two hours.
- Recovery time objective (RTO): The time required to recover from a data-loss event and how long it takes to return to service. The RTO for Adobe Cloud platform is eight hours.
Frequently asked questions
Enterprise accounts that went live after November 15, 2022, are automatically assigned to the nearest regional data center. For accounts that went live before November 15, 2022, contact the account admins for the next steps to migrate. If you've got a customer success manager (CSM) assigned, they may contact you to discuss migration.
Adobe cloud storage is the storage for Adobe Document Cloud and Adobe Creative Cloud. For Document Cloud, it only includes Adobe Acrobat and PDF Services. Acrobat Sign uses different data centers. See here for more on the benefits of Adobe cloud storage, including frequently asked questions.
No, Acrobat Sign uses different regional data centers. For more information, see Acrobat Sign data centers.
If you have an Adobe customer success manager (CSM) assigned to your account, contact them directly. For more information on Adobe security, visit Adobe.com/Trust for the latest privacy, security, and compliance resources and information. More information is available in Adobe Acrobat with Document Cloud Services Security Overview.
