Issue

While running the Adobe Sign setup wizard in SalesForce getting following error.

Adobe Sign Authentication Error: access_denied: Contact Adobe Sign support to make sure that your account is ready to use Adobe Sign for Salesforce. Your account tier is not at the proper level to proceed.

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Environment

Salesforce

Cause

Following can be the reason for this issue.

1. You are not an Admin in Adobe Sign account.
2. Your account is not an Enterprise account of Adobe Sign.

Resolution

1. If you are not and Admin in Adobe Sign, you would need to contact your Adobe Sign Admin to run the Adobe Sign Setup wizard or the Admin can provide you Admin rights in Adobe Sign.

2. If you have an Individual or Team Subscription of Adobe Sign, you would need to contact Sales to upgrade the account. If you have a Business Subscription of Adobe Sign, you would need to contact Account Manager.

Additional information

Only Enterprise Subscription has option for any Integration and only Admin can set up Adobe Sign integration.

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