Reset a forgotten password
If you forgot your password or get the error “Adobe ID and password don’t match,” you can reset your password with your Adobe ID (usually your email) or your phone number.
In the Reset your password window, choose how you want to reset your password:
- By email Adobe sends an email with instructions to reset your password.
- By text via mobile phone Adobe sends a verification code to your registered phone number.
If you don’t have access to the email address on file and you don’t have a phone number associated with your account for recovery, contact Adobe Customer Care to reset your password.
Locate the “Reset your Adobe ID password” email and click the link provided. The “Reset your password” window opens in your web browser. Enter your new password twice, and click Reset My Password.
Can’t find email? If you don’t see the email from Adobe in your inbox, check your Spam or Junk folder. If you still don’t see it, follow the troubleshooting options in Didn’t receive expected email from Adobe.
Change your password
To ensure the security of your account and data, it’s a good idea to periodically change your account password. Here’s how to do it: