Learn how to change, reset, or update your Adobe ID password.

Reset a forgotten password

If you forgot your password or get the error “Adobe ID and password don’t match,” you can reset your password with your Adobe ID (usually your email) or your phone number.

  1. Sign in to your Adobe account with your Adobe ID (usually your email) and password using the Creative Cloud desktop app or the web login.

  2. In the sign-in window, click Forgot password.

    Forgot Password
  3. In the Forgot password window, enter the email address associated with your Adobe ID and click Next.

  4. In the Reset your password window, choose how you want to reset your password:

    • By email Adobe sends an email with instructions to reset your password.
    • By text via mobile phone Adobe sends a verification code to your registered phone number.


    If you don’t have access to the email address on file and you don’t have a phone number associated with your account for recovery, contact Adobe Customer Care to reset your password.

    Reset Password
  5. Email reset
    Locate the “Reset your Adobe ID password” email and click the link provided. The “Reset your password” window opens in your web browser. Enter your new password twice, and click Reset My Password.

    Can’t find email? If you don’t see the email from Adobe in your inbox, check your Spam or Junk folder. If you still don’t see it, follow the troubleshooting options in Didn’t receive expected email from Adobe.

    Reset My Password
  6. Text via mobile phone reset
    Enter the six-digit verification code into the Check your phone window, and click Verify.

    Reset Using Mobile Phone

Change your password

To ensure the security of your account and data, it’s a good idea to periodically change your account password. Here’s how to do it:

  1. Sign in to your Adobe account with your Adobe ID (usually your email) and password using the Creative Cloud desktop app or the web login.

  2. In the navigation bar at the top of the Manage Account page, click Security & Privacy.

  3. In the Password section, click Change.

    Change Password
  4. If prompted, enter your current password to verify your identity. Then enter your new password twice to confirm, and click Save.

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