As an administrator of the Adobe Acrobat Sign product, you have managed your users and controlled their access to various Acrobat Sign capabilities through the traditional version of the Acrobat Sign Console. Now you can achieve the same through the Adobe Admin Console. This document explains the benefits of doing so and guides you through the Acrobat Sign product migration process.
The document provides an overview of the steps required to transition Acrobat Sign user management from your current in-product interface to the Adobe Admin Console.
This document is targeted at the following administrative roles:
SYSTEM ADMINISTRATORS
Administrators of the current Acrobat Sign product who are responsible for user management. This role involves tasks such as:
Adding and inviting users to the Acrobat Sign product
Editing user properties
Removing users
PRODUCT ADMINISTRATORS
Administrators of the current Acrobat Sign product who are responsible for assigning product permissions to users for access to various product capabilities. This role involves tasks such as:
Enabling and revoking permissions to Acrobat Sign functionality
Assigning an Acrobat Sign-specific role to a user
The Adobe Value Incentive Plan (VIP) is a subscription licensing program with simple and secure management capabilities, flexible terms that give you lots of choices, and discount levels that increase as you make additional purchases.
VIP provides easy access to Adobe subscription and services, including Adobe apps like Creative Cloud, Acrobat, Adobe Stock, Acrobat Sign, Substance, Captivate, and Presenter.
For more information on VIP, please visit the VIP program guide.
The Adobe Admin Console provides a centralized location to manage the administrators, users, user groups, product permissions, and product roles across all the Adobe products that your organization has purchased.
You can delegate system administrative tasks by creating other system administrators. You can also designate product-specific administrators to manage Adobe products that your organization has purchased. For details, see Administrative roles.
As Adobe introduces new products and services, you can quickly provide your users access to these products from within the Admin Console. You can also manage product-specific permissions and roles by using product profiles.
Additionally, you can create user groups to collectively manage product permissions and product roles. Simply create groups of users based on your needs and then assign these user groups to the product profiles that you define.
For more details, see the Admin Console Overview.
Pre-migration steps
Your Account Manager will contact you to get you started with your migration to VIP and the Adobe Admin Console.
For the best migration experience, your Account Manager will provide specific instructions to NOT delegate users or utilize the Acrobat Sign service until your entire migration journey is completed.
BOOK A NEW SIGN ORDER ON VIP
If you are new to VIP, your Account Manager will invite you to join VIP during your renewal window.
You will receive an email invitation to join VIP that must be accepted to proceed with the next steps.
Once you receive a VIP Membership ID, you and your Account Manager will book an Acrobat Sign order on VIP.
CREATE AN IDENTITY FOR THE ADOBE ADMIN CONSOLE
If you are new to the Adobe Admin Console, create an identity to log in.
Adobe offers three varying types of identities or accounts to authenticate and authorize users. They use an email address as the username. You can choose between any of the following identity types supported by the Admin Console.
Federated ID: Created, owned, and managed by an organization and linked to the enterprise directory via federation. The organization manages credentials and processes Single Sign-On via a SAML2 Identity Provider (IdP).
Enterprise ID: Created, owned, and managed by an organization. Adobe hosts the Enterprise ID and performs authentication, but the organization maintains the Enterprise ID.
Adobe ID: Created, owned, and managed by the end-user. Adobe performs the authentication, and the end-user manages the identity.
Based on your organizational needs, you can select the most appropriate identity model to implement and use.
An experience change may occur for users that were set up previously with SAML and have been provisioned onto the Admin Console with an Adobe ID.
The users can continue using SSO in the new platform if entitled with an Acrobat Sign license on Federated ID. If you need assistance to set up SSO/directory setup in the Admin console please contact our Admin console support team
REQUEST A MIGRATION ON THE ADOBE ADMIN CONSOLE BEFORE DELEGATING ANY USERS OR USING ACROBAT SIGN
This is a critical step in your Acrobat Sign migration journey. Before delegating any users or utilizing Acrobat Sign, you must request a migration in the Adobe Admin Console by submitting a ticket through the Acrobat Sign product category.
Below are the steps to submit a migration request through the Adobe Admin Console:
PARTNER WITH THE ACROBAT SIGN MIGRATION SUPPORT TEAM TO COMPLETE THE MIGRATION
After your migration request is submitted, a member of the Acrobat Sign Migration Support Team will reach out to scope out the migration details and transfer your Acrobat Sign admin account to the Adobe Admin Console. Your Acrobat Sign Migration Support agent will work with you to transfer all of your historic assets (past agreements, audit trails, templates, workflows, settings, etc.) to the Adobe Admin Console.
RECEIVE FINAL CONFIRMATION TO START DELEGATING USERS AND TO BEGIN USING THE ACROBAT SIGN PRODUCT
After the Acrobat Sign product migration is completed, your Acrobat Sign Migration Support agent will provide final confirmation.
Upon confirmation, you may begin to assign users in the Adobe Admin Console and resume use of the Acrobat Sign product!
For more details on assigning Acrobat Sign users on the Adobe Admin Console, see this article.
If you are adding new users, you must ensure that all your users are in an active state and have an Acrobat Sign license assigned to them. For more information, please refer to this article
If you would like to compare the legacy user actions next to the Adobe Admin Console actions, review this summary >
If you require assistance or additional information about the migration to the Adobe Admin Console, please follow the instructions below to contact our support team.
All cases must be submitted via an Admin (group or account level) - End-users (in multi-user accounts) must contact their group or account administrators to submit new support requests.
Administrators can request that other parties/users be included as contributors to the case by:
Navigate to https://adobesign.com/public/login
Log in as your administrator userID (Only Admins can submit new cases)
Click on the Question mark (?) link in the upper-right corner of the page
Select Contact Support from the drop-down menu
The pre-migration support portal loads.
Click Start Here under Open a support case
Select Support Request
Navigate to https://adobesign.com/public/login
Log in as your administrator userID (Only Admins can submit new cases)
Click on the Question mark (?) link in the upper-right corner of the page
Select Contact Support from the drop-down menu
The post-migration support portal loads.
Click the Support tab
Select Create Case
When defining your new case:
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