During the enterprise onboarding process, your organization purchases plans offering access to various Adobe products and services. The products can include Creative Cloud products such as Photoshop, Illustrator, and InDesign. The products can include Document Cloud products such as Acrobat and services such as Adobe Sign. The plans can also include Marketing Cloud products such as Adobe Analytics and Adobe Audience Manager.

You can fine-tune the usage of these plans within your organization through product profiles. Product profiles let you enable all or a subset of Adobe services available in a plan and customize settings associated with a given product and plan. You can then assign administrators, called Product Administrators, to the product profiles. These administrators add end users to the product profiles that they manage.

The Products page of the Admin Console provides the options to manage your products and product profiles.

Manage Products

As a Product Administrator, you are assigned administrative privileges to one or more products in your organization. You can assign users and groups to the products that you have been assigned. Optionally, you can then assign roles to these users. You can also create product profiles and assign Product Profile Administrators to the profiles that you create.

Add users and user groups to a product

  1. Log in to the Admin Console and navigate to Products.

    A list is displayed of all Adobe product plans for which you are an administrator.

  2. Click the product to which you want to add users.

  3. Navigate to the Users tab and click Add User.

  4. In the Add User screen, enter the name or email of the user and pick the user from the drop-down list that is displayed.

    If the user you are adding is not currently added to the Admin Console, enter the user's email address. You are prompted to create a new user. Enter the user details, and an invitation email is sent to the user.

  5. Select a profile for the current product and click Save.

  6. The Add User screen is displayed for you to add more users to this product.

    Click Cancel to go back to the product details page.

The user is now listed on the Users tab for the selected product.

Remove users and user groups from a product

  1. While you are working on a product, navigate to the User tab.

  2. Select the check boxes to the left of the user names and click Remove Users.

  3. In the confirmation dialog box, click Remove Users.

Export product list

Applicable role: System Administrator

You can export the list of products purchased and assigned that can be used by the procurement department in your organization.

The CSV file that you download contains the list of products in your organization:

  • Nickname: Of the product profile
  • Product: Of the product to which a profile belongs
  • License Quota: Number of users assigned to a profile. See Define and manage quotas.
  • Assigned: Users assigned to a profile
  • Admins: Administrators for a profile
  1. In the Admin Console, navigate to Overview.

  2. Click the Export to CSV in the upper-right corner of the page.

  3. Choose a folder location to download the file and click OK.

Create and manage product profiles

For a user to be entitled to use a product or a service, the user needs to be part of a product profile. The Product Administrator assigns licenses to a product profile by associating it with a plan that you have purchased.

A user could belong to multiple product profiles, each conferring different licenses to the user. A user's final eligibility is the union of all licenses conferred by each product profile to that user.

Note:

The concept of product profiles marks a shift from how Adobe products and services were earlier managed using the Admin Console. System Administrators now add Product Administrators and define quotas for product profiles instead of users or user groups. Product Administrators are assigned the responsibility to add users to the product profiles that they manage.

Product profiles, however, are not available for Teams. You can assign users directly to the product.

Caution:

Product profile management is not applicable to Adobe Experience Manager Mobile. Add or manage your users from the Experience Manager Mobile Portal.

Create a product profile

Applicable role: Product Administrator

As the Product Administrator, you can create product profiles and assign Product Profile Administrators to the profiles that you create.

Also, you can manage the product profiles for which you are the administrator. This provides users with access to use that product. For Adobe products that support the concept of roles, you can assign roles to users of that product. This can provide users with role-based access to that product.

  1. While working on a product in the Admin Console, ensure that you are in the Product Profiles tab and click New Profile.

    The Create a New Profile wizard displays.

    create-new-profile-wizard
  2. On the Details screen, enter a profile name, display name, description, and click Next.

    You can also choose to notify users when they are added or removed from this profile.

  3. On the Quota screen, choose the target number of licenses allotted for this profile, and click Next.

    At anytime you can deploy additional licenses as you need throughout the year. They are priced at the same EA discount tier as your initial order, no matter how many extra licenses you deploy.

  4. On the Services screen, you can choose to enable or disable individual services for the product profile.

    For more information, see Enable/disable services for a product profile.

    services
  5. Click Done to save the new profile.

You're taken back to the product profile list. The list now displays the profile you created.

Note:

Adobe Marketing Cloud offerings are generally organized into permission groups pertaining to Marketing Cloud solution-specific capabilities. While setting up product profiles for Marketing Cloud, instead of disabling access to services (step 6 in the above procedure), you select a solution-specific permission group that applies to the product profile you're creating.

Delete product profiles

  1. While on the product details page, select the check boxes to the left of the profile names and click Delete Profiles.

  2. In the confirmation dialog box, click Delete Profiles.

You're taken back to the product profile list.

Assign product profile administrative roles to other users

Applicable role: Product Administrator

Typically, Product Administrators assign Product Profile Administrators to a product profile. These Product Profile Administrators then add end users or groups to the product profile.

Product Administrators can add Product Profile Administrators on the Admins tab of a product profile while editing the profile after creating it.

  1. While working on a product profile, navigate to the Admins tab.

  2. Click Add Admin.

  3. On the Add Admin screen, enter the name or email of the user and select the user from the drop-down list that displays.

    If the selected user has not been added to the Admin Console already, enter the user's email address. You are prompted to create a new user. Enter the user details, and an invitation email is sent to the user.

  4. Click Save.

  5. The Add Admin screen displays again for you to add more admins to this profile.

    Click Cancel to go back to the product profile details page.

The administrator is given access to manage this profile and receives an email notifying them of their new permissions.

Notes:

  • Assigning an administrator to a product profile does not entitle that administrator to the corresponding product. To access the product, the administrator must add themselves as a user within the product profile as well.
  • Group notification settings have no effect on administrative email notifications. Every administrator receives an email notifying them of their role.

Unassign administrative roles from a product profile

  1. While working on a profile, click the check boxes to the left of the admins on the list. 

  2. Click Remove Admin.

    The Remove Admin dialog box appears.

  3. Click Remove Admin.

You're taken back to the Admins tab for the profile.

Manage quotas for a profile

Applicable role: System Administrator, Product Administrator

Once you've created a few product profiles, you can use the Distribute Quota tool to define quotas to guide administrators regarding the number of users that can be assigned to those profiles. For example, if your organization has purchased a total of 1000 users for a product and you've created four product profiles, you can choose to quickly assign a quota of 250 users to each product profile. Alternatively, you can manually fine-tune the quota assigned to the product profiles.

Note:

The quota feature is not applicable to Marketing Cloud or Stock products, since these are not sold per user.

  1. While working on a profile, click Settings in the upper left corner of the profile details page.

  2. Navigate to the Quota tab.

    Manage quotas for a profile
  3. On the Quota tab, enter the number of licenses allotted to the product profile, and click Save.

Manage users and groups of a product profiles

Once a Product Administrator adds you as a Product Profile Administrator to a product profile, you receive an email notifying you that you may now participate in the management of Adobe software.

  1. In the email notification, click Accept Invitation.

  2. Log in to the Admin Console with your credentials. Review your welcome screen and Overview page.

Now that you have the appropriate permissions, you can add to or remove users and groups from a product profile.

Add users and user groups to a product profile

Applicable role: Product Profile Administrator

  1. While you are working on a profile, navigate to the Users tab.

  2. Click Add User.

  3. On the Add User screen, enter the name or email of the user and select the user from the drop-down list that displays.

    If the selected user has not been added to the Admin Console already, enter the user's email address. You are prompted to create a new user. Enter the user details, and an invitation email is sent to the user.

  4. Click Save.

    Note:

    If one or more of the product profiles that you select are purchased under the VIP licensing program, and all the licenses have been consumed, the following message is displayed:

  5. The Add User screen is displayed for you to add more users to this profile.

    Click Cancel to go back to the Users tab.

You're taken back to the Users tab. The list on the page now displays the users that you just added.

Add multiple users to a product profile

Applicable role: Product Profile Administrator

You can use the Add users by CSV procedure to simultaneously add multiple users to a product profile.

Note:

This procedure adds existing users to product profiles. If you want to add users to your organization and to product profiles in one go, see Add multiple users.

  1. While creating or editing a product profile, navigate to the Users tab.

  2. Click  and choose Add Users by CSV.

  3. In the Add Users by CSV dialog box, you can download the Current User List or the CSV Standard Template, clicking Download CSV Template.

    The downloaded file contains the following data:

    • Identity Type (Enterprise only)
    • Username (Enterprise only)
    • Domain (Enterprise only)
    • Email (Enterprise and Teams)
    • First Name (Enterprise and Teams)
    • Last Name (Enterprise and Teams)

    For a description of these fields, see CSV File format.

  4. Open the CSV file in Excel and edit the file such that it contains only rows for the users that you want to add to this profile.

  5. In the Add Users by CSV dialog box, either drag-and-drop the file or click Select a File and select the file on your computer.

  6. Click Upload to confirm the bulk add operation.

After the bulk operation is complete, you will receive an email. You can also view a detailed report of the operation, on the Product profile > Bulk operations Results tab.

Remove users and user groups from a product profile

  1. While you are working on a profile, navigate to the Users tab.

  2. Select the check boxes to the left of the user names and click Remove Users.

  3. In the confirmation dialog box, click Remove Users.

Remove multiple users from a product profile

Applicable role: Product Profile Administrator

You can use the Bulk remove users procedure to simultaneously remove multiple users from a product profile. For example, if you want to move a number of users from one profile to another, you can remove them from one profile and then add them to the other.

  1. While creating or editing a product profile, navigate to the User tab.

  2. Click  and choose Unassign users by CSV.

  3. In the Unassign Users by CSV dialog box, you can download the Current User List or the CSV Standard Template, clicking Download CSV Template.

    The downloaded file contains the following fields:

    • Identity Type (Enterprise only)
    • Username (Enterprise only)
    • Domain (Enterprise only)
    • Email (Enterprise and Teams)
    • First Name (Enterprise and Teams)
    • Last Name (Enterprise and Teams)

    For a description of these fields, see CSV File format.

  4. Open the CSV file in Excel and edit the file such that it must contain only rows for the users that you want to remove from this profile.

  5. In the Unassign users by CSV dialog box, either drag-and-drop the file or click Select a File and select the file on your computer.

  6. Click Upload to confirm the bulk add operation.

After the bulk operation is complete, you will receive an email. You can also view a detailed report of the operation, on the Product profile > Bulk operations results tab.

Export profile users

Applicable role: Product Profile Administrator

As the System administrator, you can download data for users for a profile. You can then use this file to Add multiple users to another product profile in your organization.

The CSV file that you download contains the data as defined in the CSV File format section above.

  1. While you are working on a profile, navigate to the Users tab.

  2. Click  and choose Export users list to CSV.

  3. Choose a folder location to download the file and click OK.

Bulk Operations Results

When you run a bulk operation such as adding or removing multiple users of a product profile, you will receive an email. In addition, you can view the details of the bulk operation in the Bulk Operations Results page.

  1. While you are working on a product profile, navigate to the Users tab and click  in the upper-right corner.

  2. In the drop-down list, choose Bulk Operation Results.

  3. To view the details for a batch process, click the operation name in the list.

  4. In the details page, click Download results to download a CSV file for a detailed report on the batch process.

Important: The Results page displays reports that are 90 days old or less. Reports that are more than 90 days old are automatically removed, without the interference of a System Admin.

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