Premiere Pro fails to import on certain Windows 10 configurations

Premiere Pro may fail to import or show an importer error on certain Windows 10 (build 1809) configurations.

Issue

ArriRaw or MXF files may fail to import or show an importer error on certain Windows10 (build 1809) configurations when you first launch Premiere Pro after a new installation.

This issue has been seen when using Premiere Pro with systems having the following configurations:

  • Dell Precision M7520
    Intel XEON E3-1535M v6 @ 3.10GHz
    16GB RAM
    AMD Radeon RX560 ( 26.20.11015.9003)
    Intel HD Graphics P630 ( 22.20.16.4799)
  • SurfaceBook2 Laptop (2017)
    Windows 10 (1809)
    Intel core i7 8650U @ 1.90GHz (KabyLake R)
    16GB RAM
    Nvidia GeForce GTX 1050 ( 418.91- CUDA 10.1.95)
    Intel UHD Graphics 620- 25.20.100.6373

Workaround

Close and restart Premiere Pro. You can also upgrade your Windows operating system to Windows10 (build 1903 or later) to completely resolve the issue.

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