Learn about the known issues and limitations in the latest release of Illustrator.

Illustrator cloud documents

Cloud document create or save errors

You may face the following issues or errors when creating or saving your Illustrator cloud documents:

Issues Possible resolutions
  • Unable to create or save a cloud document.
  • The home screen shows an empty list of recent documents or a 'Something went wrong' message appears.
  • A dialog with 'Cloud document is not available' or a dialog that says 'Your version of CoreSync is incompatible with this version of Illustrator' appears.
  • Illustrator desktop Creative Cloud sync requires an update or is not running correctly.

Cloud documents other errors

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