Last updated on
Dec 27, 2021 04:40:52 PM GMT
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Also Applies to Adobe Premiere Pro CC (2015), Adobe Premiere Pro CS6
In Adobe Premiere Pro, find solutions for errors such as unable to find capable video play modules, an unresponsive splash screen, or an incompatible video codec error.
Issue 1: "Adobe Premiere Pro could not find any capable video play modules”
"Adobe Premiere Pro could not find any capable video play modules” and a faulty module in Event Viewer as “DVAUI.dll”.
Issue 2: Premiere Pro splash screen hangs on “ExporterQuickTime.PRM/ImporterQuickTime.PRM”
Premiere Pro splash screen hangs on “ExporterQuickTime.PRM/ImporterQuickTime.PRM”
Issue 3: "Incompatible Video Codec Found error with QuickTime."
Adobe Media Encoder shows the error, "Incompatible Video Codec Found error with QuickTime."
Solution: Update AVG software
Update AVG antivirus software.
See AVG Support for more information.
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