AVG software causing errors

In Adobe Premiere Pro, find solutions for errors such as unable to find capable video play modules, an unresponsive splash screen, or an incompatible video codec error.

Issue 1: "Adobe Premiere Pro could not find any capable video play modules”

"Adobe Premiere Pro could not find any capable video play modules” and a faulty module in Event Viewer as “DVAUI.dll”.

Issue 2: Premiere Pro splash screen hangs on “ExporterQuickTime.PRM/ImporterQuickTime.PRM”

Premiere Pro splash screen hangs on “ExporterQuickTime.PRM/ImporterQuickTime.PRM”

Issue 3: "Incompatible Video Codec Found error with QuickTime."

Adobe Media Encoder shows the error, "Incompatible Video Codec Found error with QuickTime."

Solution: Update AVG software

Update AVG antivirus software.

See AVG Support for more information.

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