creative.adobe.com is the entry point to download and install products, manage files, and much more. An Adobe ID is required to access Creative Cloud.
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Creative Cloud app for desktop
The Creative Cloud app is required to download and install products. The Creative Cloud is installed automatically when you download a product. For more information, see Creative Cloud on your desktop.
I'm downloading my first product
Adobe Application Manager does not auto-update
A new version of Creative Cloud is available
Adobe ID or password issues
"Unknown Server Error" when you attempt to log in to Adobe Creative Cloud
Download products and updates
Once logged in, click the Apps tab and click Download next to the product to install. If you're a Creative Cloud trial user, you see a Try button instead. The issues below can cause download errors and freezes. Download errors can include A12E0, A12E1, A12E2, A12E3, A12E4, A12E5 codes.
How long does it take to download
Do I have to download all product at once?
App not listed in the Creative Cloud desktop app
Check your Internet connection
Configure software firewalls
Verify router setup
Corporate environments: Configure Hardware firewalls or proxies
Install and use Creative Cloud products
How many computers can I install on?
Installation failed with a Learn More link
Learn more link does not resolve the installation issue
Apps quit unexpectedly on launch
App launches in trial mode
Update failed with error U44M1P7
Contact Adobe Support for assistance, if none of the solutions in this document resolved your issue.