Troubleshoot Folio Builder

Entering an incorrect ID and password information can cause this error. If you can log in to the Adobe Digital Publishing Suite dashboard using the same credentials, and you haven't entered a typo in the Folio Builder Sign In screen, try this solution:

This error appears when source assets for overlays have been moved or deleted. Use the Overlay Creator panel to make sure that all interactive objects point to the appropriate source file or source folder. If you've moved the assets from one machine or location to another, the Image sequence and web content overlays use absolute paths. Therefore, it's necessary to respecify that content location in the Overlay Creator panel.

For Web View overlays, make sure that you use a valid URL for a website.

If you click New in Folio Builder panel no folio is created, it's possible you don't have the necessary applications installed. (The Error #3016 message also indicates that the necessary applications aren’t installed.)

This error occurs when you import, and your InDesign or HTML filenames aren't suffixed with "_v" for vertical and "_h" for horizontal. See Setting up the folder structure.

This error can also result from white space at the end of a filename when importing multiple articles. Check for whitespace at the end of your filenames. Remove the whitespace or add the file with whitespace individually instead of with a multiple files import.

This error message occurs when you import and the Folio Builder cannot find any valid article folder in your folio folder. When specifying the folder in the Folio Builder, select a folio folder rather than one of the article folders it contains.

See Setting up the folder structure.

All the articles in a folio must match the folio's orientation setting. If the folio has a dual orientation, each article must have both a portrait and vertical layout.

If the folio has a single orientation, a common cause of the orientation mismatch occurs when you import an HTML article. If the HTML article does not have a _v or _h suffix (such as index_v.html), the article is imported as a dual-orientation article.

This error occurs if you add a single-orientation article in a dual-orientation folio or a dual-orientation article in a single-orientation folio. Make sure that all articles in the folio include the following:

• all vertical documents only
• all horizontal documents only
• both horizontal and vertical documents

If the folio has a single orientation, a common cause of the orientation mismatch occurs when you import an HTML article. If the HTML article does not have a _v or _h suffix (such as index_v.html), the article is imported as a dual-orientation article.

This message appears if you have created an Adobe ID, but have not verified it. To verify your Adobe ID, open the email that Adobe sent to you when you created the Adobe ID, and click the link to verify. Then try signing in again.

If you experience a problem when signing into the folio builder panel, then it could be related to bad saved account information for CS Live. Go through the following steps to fix this problem.

First see "Troubleshoot article upload failures in Folio Builder panel | Digital Publishing Suite" (cpsid_91847)

This error can occur for a number of reasons. One reason found during development was the use of non-lower ASCII characters in text fields associated with the document or its contents. For example, the error can occur in the name of a Multistate Object that is part of a slideshow. Look for this usage in some page element, or proceed to the binary isolation method described in the next paragraph.

Other reasons could cause the same error. Divide your content in two and look to see if only one half fails. If so, continue this binary isolation method. Once you identify a specific element that is failing, try creating a similar element in a new document and see if it works. If so, compare the differences and change the offending element to bring it more in line with the working content. If you identify what you believe is a defect, contact Adobe Technical Support. Or report it via the Adobe Bug Report Form (If Adobe Digital Publishing Suite is not listed, log it against InDesign). 

This error occurs when there is a problem with your temporary .folio files saved to your computer. The solution is to delete the temporary folders containing these files. Deleting these folders deletes any local-only folio that you have created. For any folio that has been uploaded to the Folio Producer, the temporary files are re-created when you preview or publish the folio.

Mac OS

1. Exit InDesign.

2. In Finder, browse to the following location:

/Users/[user name]/Library/Preferences/StageManager.[###]/Local Store/

3. Delete the #SharedObjects and DMP folders.

4. Restart InDesign.

If you're running Mac OS X 10.7.x or later, your system files could be hidden. Hold down Option and choose Go > Library, and then browse to the Preferences > StageManager > Local Store folder.

Windows

1. Exit InDesign.

2. In Windows Explorer, go to C: drive. Click the Organize button on the upper-left side. Click Folder search option. Click the View tab and select show all hidden items. Click Apply and OK.

3. Then go to c:\users\[user name]\AppData\Roaming\StageManager.[###]\Local Store.

4. Delete the dmp and shared object folders.

5. Start InDesign.

An intermittent problem with acrobat.com's underlying virus scan component causes this issue. This issue happens occasionally on a small number of server instances.

The solution is to update the article again. Trying again typically routes you to a different host in the server array.

The svr.InvalidParameter error message appears in some instances in which extended characters are used in the folio metadata fields such as Publication Name or Folio Name. Avoid using extended ASCII characters such as accents.

This error message appears if you try to create or upload an article when there is an acrobat.com service outage. Check the DPS forum or the DPS Dashboard for outage information. When the server is working again, it could be necessary to delete the article and re-create it. Delee the file either in the Folio Builder panel or in the Folio Producer Editor on the web.

The folio builder panel requires users to have a specific character length for their passwords. The character length is 6-12 characters. So, if a user receives this error, then it is suggested to reset the password to fit the 6-12 characters limit. Use the "Forgot Password?" option to reset the password.

This issue can happen in the rare case when there is a mounted volume on your Mac computer with the name "Users". The solution is to unmount that volume before you attempt to add your content.