- Determine the level of the problem
- Troubleshoot problems at the document level
- Troubleshoot problems at the application level
- Troubleshoot printing problems at the printer level
- Troubleshoot problems at the system level
This document can help you resolve problems that occur when you print or export to PDF from Adobe InDesign. To get the most from this document, perform the tasks in order. Keep track of the tasks you perform and the results of each one, including errors or other problems. Adobe Technical Support can use this information to better assist you, should you need to call.
Known printing/exporting problems and solutions to specific errors are documented in the Adobe Support Knowledgebase on the Adobe website at www.adobe.com/support/. If you can't find a specific solution to your problem, follow these procedures to isolate and resolve the issue.
When you attempt to resolve a printing/exporting issue, the first step is to determine the conditions under which the problem occurs. For example, was the error a one-time problem or can it be reproduced consistently when printing/exporting all documents, some documents or a specific document? The steps and tests below will help you define how and when your issue occurs so that a solution can be found.