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Adobe Premiere Pro Help / 

Features and Sequence Presets missing | Adobe Premiere Pro CS6

Adobe Community Help


Products Affected

  • Adobe Premiere Pro CS6
  • Encore CS6

Contact support

 
By clicking Submit, you accept the Adobe Terms of Use.
 

Issue

Some features are not available in Adobe Premiere Pro CS6.

For example, when you create a sequence, the following sequence preset groups are not listed:

  • ARRI
  • AVC-Intro
  • AVCHD
  • Canon XF MPEG-2
  • Digital SLR
  • HDV
  • RED R3D
  • XDCAM EX
  • XDCAM HD422
  • XDCAM HD

Or, when you launch Encore, the program returns th error following error:

"Encore will not launch in non-royalty bearing mode.  The application needs to be serialized with a royalty bearing serial number."

Also, when you open a project in Adobe Premiere Pro, you receive the following error:

"Error Adobe Premiere Pro: This project contained a sequence that could not be opened. No sequence preview preset file or codec could be associated with this sequence type."

When importing footage, the footage is missing audio or video.

Note:

Sometimes, codecs aren't available because the software can't communicate to the activation server.

To the top

Solutions

Solution 1: Make sure that Adobe Premiere Pro is activated.

  1. Restart Adobe Premiere Pro while computer is online.
  2. Complete the activation process.
  3. Close and restart Adobe Premiere Pro when activation is complete.

Solution 2: Uninstall and reinstall Adobe Premiere Pro.

  1. Uninstall Adobe Premiere Pro or the Creative Suite.

  2. Run the cleanup script found here: http://www.adobe.com/support/contact/cscleanertool.html

  3. Reinstall Adobe Premiere Pro or the Creative Suite.

  4. Launch Adobe Premiere Pro.

  5. When prompted for activation during launch, ensure that the computer is online and complete activation.

    If the computer cannot be brought online, complete the offline activation during the first launch of the software. Do not choose to activate later.

  6. After Activation, close and restart Adobe Premiere Pro.

If these steps do not resolve the issue, submit a detailed bug report to https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License  Twitter™ and Facebook posts are not covered under the terms of Creative Commons.

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