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Configuration error

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Issue

The message "Configuration error" appears when you launch a Creative Suite 5 product, along with an error number. 

Solutions

Apply one or more of the following solutions:

Solution 1: Verify permissions to the Adobe PCD folder

Adobe PCD folder permissions

Set the permissions for Adobe PCD folder correctly. Verify that the following users and groups have these permissions:

Windows:

  • Administrators (Full Control)
  • SYSTEM (Full Control)

Mac OS:

  • Owner = System = read/write
  • Group = Admin = read only
  • Everyone = read only
  • Or from the terminal, drwxr-xr-x root admin 

Adobe PCD folder locations

  • Windows 32 bit:  \Program Files\Common Files\Adobe\Adobe PCD\
  • Windows 64 bit:  \Program Files (x86)\Common Files\Adobe\ Adobe PCD\
  • Mac OS:  /Library/Application Support/Adobe/Adobe PCD/

For information on verifying permissions, select your operating system below. Make sure that you have the following folder permission and location information to complete the steps.

Solution 2: Verify permissions to the SLStore folder

SLStore folder permissions

Set the permissions for SLStore folder correctly. Verify that the following users and groups have these permissions:

Windows:

  • Administrators (Full Control)
  • Power Users (Everything but Full Control and Special)
  • SYSTEM (Full Control)
  • Users (Read and Special)

Mac OS:

  • Owner = System = read/write
  • Group = Admin = read/write
  • Everyone = read/write
  • Or from the terminal, drwxrwxrwx root admin 

SLStore folder location

  • Windows Vista and Windows 7:  \ProgramData\Adobe\SLStore
  • Windows XP:  \Documents and Settings\All Users\Application Data\Adobe\SLStore
  • Mac OS:  /Library/Application Support/Adobe/SLStore

For information on verifying permissions, select your operating system below.  Make sure that you have the folder permission and location information below to complete the steps.

Verifying permissions by operating system

To complete the following steps you need the folder location and permissions from the solutions above. Use the links to obtain the information where necessary. The following example uses the folder name Adobe PCD.  Replace that folder name with the name in the Solutions section.

Mac OS X 10.5 and 10.6

  1. Using Finder, navigate to the folder to be modified.
  2. Control+click the folder, and select Get Info.
  3. Expand the Sharing & Permissions section.
  4. Click Details to show the various owner and group options.
  5. Click the lock icon in the lower-right corner. Enter your administrator username and password when prompted, and click OK.
  6. Set the permissions according to the Folder Permissions section in your solution. 

  7. Click the Gear icon, and select Apply To Enclosed Item.
  8. Close the Get Info dialog box.
  9. Launch the Creative Suite 5 application.

Windows Vista and Windows 7

  1. Choose Start > Computer.
  2. Choose Organize > Folder And Search Options, and click the View tab.
  3. Scroll to the bottom of the Advanced Settings section, and deselect Use Sharing Wizard (Recommended).
  4. Click OK.
  5. Using Windows Explorer, navigate to the folder to be modified.
  6. Right-click the SLStore folder, and choose Properties.
  7. In the Attributes section, deselect the Read-Only option.
  8. Click Apply, and then click OK to close the Confirm Attribute Changes dialog box.
  9. Click the Security tab.
  10. Set the permissions according to the Folder Permissions section in your solution. 
  11. To change the settings, follow these steps:
    1. Click Edit.
    2. If the User Account Control (UAC) elevation prompt appears, follow the instructions to accept it.
    3. Make the necessary changes.
  1. Click Advanced.
  2. Click Edit, and accept the UAC elevation prompt if it appears.
  3. Click the Owner tab.
  4. Select Administrators.
  5. Select the Replace Owner On Subcontainers and Objects option and click Apply.
  6. Click the Permissions tab.
  7. Select the Replace Permission Entries On All Child Objects With Entries Shown Here That Apply To Child Objects option.
  8. Click OK, and then click Yes.
  9. Click OK, and then click OK in the Windows Security dialog box.
  10. Click OK to close the Advanced Security Settings for SLStore dialog box.
  11. Click OK to close the Adobe PCD Properties dialog box.
  12. Launch the Creative Suite 5 application.

Windows XP Professional 

  1. Choose Start > Control Panel.
  2. Double-click Folder Options, and then click the View tab.
  3. Scroll to the bottom of the Advanced Settings section, and then deselect the Use Simple File Sharing (Recommended) option.
  4. Click OK.
  5. Using Windows Explorer, navigate to the folder to be modified.
  6. Right click the SLStore folder, and choose Properties.
  7. In the Attributes section, deselect the Read-Only option.
  8. Click Apply, and then click OK to close the Confirm Attribute Changes dialog box.
  9. Click the Security tab.
  10. Set the permissions according to the Folder Permissions section in your solution. 
  11. Click Advanced.
  12. Click the Owner tab and select Administrators
  13. Select the Replace Owner On Subcontainers and Objects option and click Apply.
  14. Click the Permissions tab.
  15. Select the Replace Permission Entries On All Child Objects With Entries Shown Here That Apply To Child Objects option.
  16. Click OK, and then click Yes in the Security dialog box.
  17. Click OK to close the Adobe PCD Properties dialog box.
  18. Launch the Creative Suite 5 application.

Windows XP Home

  • Restart Windows in safe mode:

    1. Press F8 before Windows starts (when you see a message such as For Advanced Startup Options).
    2. Select Safe Mode from the list of startup options.
    3. Safe Mode should appear in each corner of the desktop.

      1. If Safe Mode doesn't appear in each corner of the desktop, then repeat steps a-c
      2. If Safe Mode does appear in each corner of the desktop, then log in as administrator of the local machine.
    4. If a dialog box indicates that Windows is running in Safe Mode, then click OK.
  1. Choose Start > Control Panel.
  2. Double-click Folder Options, and then click the View tab.
  3. Scroll to the bottom of the Advanced Settings section, and then deselect the Use Simple File Sharing (Recommended) option.
  4. Click OK.
  5. Using Windows Explorer, navigate to the folder to be modified.
  6. Right-click the SLStore folder, and choose Properties.
  7. In the Attributes section, deselect the Read-Only option.
  8. Click Apply, and then click OK to close the Confirm Attribute Changes dialog box.
  9. Click the Security tab.
  10. Set the permissions according to the Folder Permissions section in your solution. 
  11. Click Advanced.
  12. Click the Owner tab.
  13. Select Administrators.
  14. Select the Replace Owner On Subcontainers and Objects option and click Apply.
  15. Click the Permissions tab.
  16. Select the Replace Permission Entries On All Child Objects With Entries Shown Here That Apply To Child Objects option.
  17. Click OK, and then click Yes in the Security dialog box.
  18. Click OK to close the Adobe PCD Properties dialog box.
  19. Launch the Creative Suite 5 application.

Additional information

This error message appears when the SLCore licensing service has encountered a problem. This failure generally means that permissions to the SLStore folder were set incorrectly. 

 

Keywords: configuration error, activation, activate, SLCore, CS5; cpsid_82744

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