This document lists common installation errors and recommended solutions. (For other download and installation related help, click the appropriate link above.)
 

Find the solution for your error code

Quickly find a specific error code or a message: Use your web browser's Find feature to quickly locate your error in this document - press Ctrl+F (Windows) or Cmd+F (Mac OS).
 

Error Solution
Installation getting stuck at a random percentage See How to fix suspended installation errors for Acrobat on Windows and 
See App installation hangs
Conflicting application while installing Acrobat See Close a conflicting application or process
Installation failed See Creative Cloud desktop application "Installation Failed" error message
Unable to reach or connect to Adobe servers See Unable to reach Adobe servers
Error 1328 See Error 1328: Error applying patch to file
Error 1406 See Error 1402 or error 1406 when installing Acrobat or Reader
Error 1603 See Error 1603: A fatal error occurred during installation
Error 1722 See Error 1722 while installing/updating Acrobat DC/Acrobat Reader DC on Windows
Error 19 See Acrobat installation fails with error code 19
Error 1923 Error 1923 occurs when you try to update Acrobat DC or Acrobat Reader DC
Error 1935 See Acrobat installation fails giving error 1935 on Windows
Error 1, P1 See Resolve installation failure | Adobe Creative Cloud desktop application
Error 201, P201 Occurs when the download is paused or when the server response is poor. See Network and connectivity issues
Error 205, P205 Occurs when there is a problem with the downloaded file(s). See Network and connectivity issues
Error 206, P206 Occurs when a network connection is unavailable or server is unreachable. See Network and connectivity issues
Error P22 See Case-sensitive drives not supported or similar install error | Mac OS
Error P81 See Error P81 or 81 occurs when you install Acrobat DC
Error 28000 See How to prevent the rollback of Acrobat installation on Windows 64-bit
Error Disk full See Low disk space errors
Exit code 7 See Exit code 6 or Exit code 7 install errors
Unsupported OS error See System Requirements for Adobe Acrobat | Pro DC, Standard DC
Insufficient disk space See Exit codes 30 and 31 - low disk space errors | Creative Suite

This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License  Twitter™ and Facebook posts are not covered under the terms of Creative Commons.

Legal Notices   |   Online Privacy Policy