While trying to install a Creative Cloud app, the installation hangs in between. You can still use the Creative Cloud desktop app, but the installation does not proceed further.
The Creative Cloud desktop app requires an Internet connection to download and update apps. Verify that you can connect to the Internet, and try again.
Software firewalls restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet.
- If prompted, select to allow the Creative Cloud desktop app to access the Internet.
- If you are not prompted, disable software firewalls temporarily to determine whether they are preventing Internet access. See your firewall software documentation for help.
Temporarily disable the antivirus software. See the antivirus documentation for information on temporarily disabling virus check.
Routers can have built-in hardware firewall or proxy servers. To determine if a router is preventing the Creative Cloud desktop app from accessing the Internet:
Many organizations use a hardware firewall and proxy server that can prevent software from accessing an outside server. A hardware solution applies to all computers within the corporate network. Most home networks do not use hardware firewall or proxy technology.
- Contact your company’s IT department to obtain firewall or proxy information.
- Configure your browser with proxy or firewall information.
- Configure your corporate firewall to bypass the servers. The following servers are accessed:
Check if your computer has trouble connecting to Adobe's activation servers. For more information on troubleshooting activation server issues, see Resolve connection errors.