Issue

While trying to install or update an Adobe app, you get the following error.

Unable to reach Adobe servers

Unable to reach Adobe servers
Unable to reach Adobe servers

Solution

Try the following solutions in order.

1. Check and install pending operating system updates

Check for updates for your operating system and install the updates, if any. Some operating system updates may restrict outgoing Internet connectivity for security reasons. For more information, see:

2. Create a new administrator account

Create a new administrator account and try installing or updating the app. For more information, see:

3. Troubleshoot network and connectivity issues

The error message indicates that you may have network connectivity or stability issues. See Fix common connectivity issues to troubleshoot these issues.