Adobe Connect 12.2 Release Notes

This document contains details about the Adobe Connect 12.2 release, including release dates, technical requirements, upgrades, improvements, and known issues.


Adobe Connect enables you to create rich digital training, webinars, and collaboration experiences. For an overview of Adobe Connect, see

Adobe Connect 12.2 is a minor release introducing new features, improvements to existing features, greater accessibility and fixes to known issues.

Release dates

Adobe Connect 12.2 will roll out in the following phases:

Hosted services:

Upgrades will begin on Feb 18, 2023. See Adobe Connect Downloads and Updates to determine the upgrade date for your account.

On-premise deployments:

Will be available from Apr 3, 2023

Managed services:

Contact your Adobe Connect Managed Services (ACMS) representative, or private cloud provider, to schedule an upgrade.

What's new in Adobe Connect 12.2

Redesigned Entry Screen

The Room Entry Screen where Attendees could select the audio and video devices they wanted to use before joining the session has been redesigned and following improvements have been made

  • Virtual Video backgrounds (public beta) - additional privacy when you are on camera
  • Advanced noise suppression - hosts will be able to enable 'Enhanced Noise Suppression' for their rooms
  • Screen share with system audio - optionally include system audio while screen sharing (available for Windows desktop application, Google Chrome/Chromium, and Microsoft Edge browsers only)
  • Microphone muted notification - a prompt to unmute when you are trying to speak while your microphone is muted

New Chat Feature

  • Pause chat - temporarily pause chatting to get everyone focused
For more information on the new features and enhancements in Adobe Connect 12.2, see What's New in Adobe Connect.

System requirements

For the latest system requirements, see the Adobe Connect Technical Specifications page.

Adobe Connect application

This update includes a new version of the Adobe Connect desktop application for Windows and MacOS (version TBD to be released on Feb 16th, 2023). The new application will not be a mandatory upate, however it is recommended to upgrade to this latest version for the best experience. 

You will be prompted to install or update the new Adobe Connect application in the following situations:

  • You attempt to login to an Adobe Connect room using a previous version of the Adobe Connect desktop application.
  • You select “Switch to desktop application” from the Adobe Connect room help menu.

If you are an IT administrator you can ensure that all users have the latest Adobe Connect application with our installer. Download the latest stand-alone or MSI installers for the Adobe Connect application from this page, or install directly from the following URLs:

Upgrade paths for on-premise deployments

Here are the prerequisites for this release:

  • From Adobe Connect 8.x, upgrade to Adobe Connect 9.x
  • From Adobe Connect 9.x, upgrade to Adobe Connect 12.0 before applying this patch
  • From Adobe Connect 10.x, upgrade to Adobe Connect 12.0 before applying this patch
  • From Adobe Connect 11.x, upgrade to Adobe Connect 12.0 before applying this patch

Issues resolved in server version 12.2

Issue Tracking Number

Issue Description

4136295 Fixed an issue where PPT with autofit option were failing to convert
4136595 Fixed an issue where recording errors and audio dropouts were seen in multiple sessions
4136820 Fixed an issue where 'continue in browser' message was shown in Firefox even when the desktop application is installed
4136949 Fixed an issue where operator assisted audio line was not working in the Enhanced Audio Video enabled rooms
4137005 Fixed an issue where 'Connection terminated' error was received while creating a duplicate seminar session
4137035 Fixed an issue where some user uploaded files were not visible in the user content folder
4137205 Fixed an issue where .ppt  file format was failing to upload
4137210 Fixed an issue were some recordings were missing VOIP audio for part of the recording 
4137241 Fixed an issue where 'Spotlight speaker' stayed active when using 'Single speaker view'
4137278 Fixed an issue where full 'System usage report' was empty after Oct 5th on EMEA3
4137506 Fixed an issue where a host was getting participant entry screen
4137667 Fixed an issue where screen share was black in an Enhanced Audio Video enabled room for few minutes
4137685 Fixed an issue where for some recordings could not be downloaded
4137764 Fixed an issue where for a user the seminar room launched with white screen in both browser and desktop application
4138132 Fixed an issue where a certain PPTX file could not be uploaded in both content library and room
4138335 Fixed an issue where 'Preview Screen' was not updating when screen sharing on Windows
4138431 Fixed an issue where 'random effect animation' option was causing the PPT conversion failure
4138447 Fixed an issue where a particular recording was not playing in Chrome or Edge browser while playing in other supported browsers
4138816 Fixed an issue where second level folders were empty when creating a Training Course
4139464 Fixed an issue where screenshare of 'PDF Annotator' was freezing

Issues resolved in desktop applications

Issue Tracking Number

Issue Description

4123575 [Mac] Fixed an issue where certain keyboard keys (function keys, control, and special character keys) were not sent during remote control of screen share 
4137234 [Win] Fixed an issue where Windows 11 system themes were displaying incorrectly during screen share
4137647 [Mac] Fixed an issue where the shift key being held down while typing multiple characters was not sent properly during remote control of screen share 
4137652 [Win] Fixed an issue where some participants heard varying amounts of audio lag for some speakers
4137668 [Win] Fixed an issue where the application crashed when stopping screen share with system audio
4138043 [Win] Fixed an issue when screen sharing PDF Annotator
4138272 [Win] Fixed an issue where the screen appeared skewed or slanted when screen sharing from Windows at a specific resolution of 1366x768
4138436 [Mac] Fixed an issue where screen share appeared black when publishing from certain Macs with resolution set at 1496x967
4139592 [Win] Fixed an issue where the screen appeared blurry when sharing certain applications
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