User Guide Cancel

Adobe Connect technical specifications and system requirements

  1. Adobe Connect User Guide
  2. Introduction
    1. What's New in Adobe Connect
    2. Adobe Connect meeting room basics
    3. Adobe Connect Capabilities in HTML Client
    4. Adobe Connect application for desktop
    5. Adobe Connect technical specifications and system requirements
    6. Keyboard shortcuts in Adobe Connect
  3. Adobe Connect Meeting
    1. Adobe Connect meeting room basics
    2. Start, attend, and manage Adobe Connect meetings and sessions
    3. Adobe Connect application for desktop
    4. Adobe Connect pre-meeting diagnostic test
    5. Adobe Connect Central home page
    6. Share content during an Adobe Connect meeting
    7. Update and manage Adobe Connect meetings
    8. View meeting reports and analytics data
    9. Notes, chat, Q&A, and polls in Adobe Connect meeting
    10. Accessibility features in Adobe Connect
    11. Keyboard shortcuts in Adobe Connect
    12. Create virtual meeting rooms and arrange layouts
    13. Breakout rooms in Adobe Connect meetings
    14. Manage meeting attendees in Adobe Connect
  4. Adobe Connect administration and maintenance
    1. Enabling Adobe Connect HTML client
    2. Enabling single sign-on in Adobe Connect
    3. Change the timeout period
    4. Configure audio providers for Universal Voice
    5. Create and import users and groups in Adobe Connect
    6. Enhance Adobe Connect account security
    7. Generate usage reports in Adobe Connect Central
    8. Administer and manage Adobe Connect accounts
    9. Manage users and groups
    10. Set permissions for library files and folders
    11. Back up user data, database, and settings of Adobe Connect server
    12. Build custom reports from Adobe Connect database
    13. Maintain disk space and clean cache on an Adobe Connect server
    14. Manage and monitor Adobe Connect server logs
    15. Start and stop Adobe Connect services
  5. Adobe Connect Events
    1. About Adobe Connect Events
    2. Manage Adobe Connect Events
    3. Attend Adobe Connect Events
    4. Create and edit Adobe Connect Events
  6. Adobe Connect Training and Seminars
    1. About Adobe Connect courses and curriculum for training
    2. Conduct trainings with Adobe Connect
    3. Create and manage seminars
    4. Create training courses in Adobe Connect
    5. Create and manage training curriculum in Adobe Connect
    6. About Virtual Classrooms in Adobe Connect
    7. Adobe Connect reports to monitor training features
    8. Participate in Adobe Connect training sessions and meetings
    9. Closed captioning in Adobe Connect
  7. Audio and video conferencing in Adobe Connect
    1. Audio in Adobe Connect meetings
    2. Record and play back Adobe Connect meetings
    3. Video in Adobe Connect meetings
  8. Manage user content in Adobe Connect
    1. View reports and usage information about uploaded content
    2. Work with content in the Content library
    3. Work with Adobe Connect library files and folders

 

Hardware, network, and system requirements to attend and participate in Adobe Connect sessions and to install the Adobe Connect server.

Adobe Connect 12.0

Adobe Connect 12.0 is available only for hosted deployments and not for managed services, private clouds, or on-premise servers.

Requirements to attend virtual sessions on various devices

Operating System

Adobe Connect Client

Enhanced Audio/Video

Standard View

Windows

Desktop application

  • Intel Core i3 or faster processor (or equivalent)
  • Windows 11, Windows 10
  • 1 GB of free RAM (2 GB or higher recommended)
  • Intel Core i5 or faster processor (or equivalent)
  • Windows 11, Windows 10 (64-bit, Windows 10 'N' Edition users must install the 'Media Feature Pack' before installing the application.)
  • 1 GB of free RAM (2 GB or higher recommended)

Browser client

  • Intel Core i3 or faster processor (or equivalent)
  • Windows 11, Windows 10
  • 2 GB of free RAM (4 GB recommended)
  • Google Chrome (latest), Mozilla Firefox (latest), and Edge-Chromium (latest)
  • Intel Core i5 or faster processor (or equivalent)
  • Windows 11, Windows 10
  • 2 GB of free RAM (4 GB recommended)
  • Google Chrome (latest), Mozilla Firefox (latest), and Edge-Chromium (latest)

MacOS

Desktop application

  • Intel Core i3 or faster processor (or equivalent)
  • 1 GB of free RAM (2 GB recommended) 
  • Mac OS X 10.15, 11.0 and 12.0
  • Intel Core i5 or faster processor (or equivalent)
  • 512 MB of free RAM (1 GB recommended) 
  • Mac OS X 10.15, 11.0 and 12.0

Browser client

  • Intel Core i3 or faster processor (or equivalent)
  • Mac OS X 10.15, 11.0 and 12.0
  • 2 GB of free RAM (4 GB recommended)
  • Apple Safari (latest), Google Chrome (latest), Mozilla Firefox (latest), and Microsoft Edge - Chromium (latest)
  • Intel Core i5 or faster processor (or equivalent)
  • Mac OS X 10.15, 11.0 and 12.0
  • 2 GB of free RAM (4 GB recommended)
  • Apple Safari (latest), Google Chrome (latest), Mozilla Firefox (latest), and Microsoft Edge - Chromium (latest)

Linux

Browser client

NA

  • Ubuntu 18.04; Red Hat Enterprise Linux 7
  • Google Chrome

VIRTUAL ENVIRONMENT

 

NA

Citrix XenApp 7.11
Android devices Mobile apps Adobe Connect New mobile apps v 3.2 or above (To be released shortly)
iOS devices Mobile apps Adobe Connect New mobile apps v 3.2 or above

Additional requirements

Connection:

  • Minimum 512 Kbps for students, webinar participants, and meeting attendees for using
  • Minimum 1 Mbps (wired connection recommended) for Adobe Connect meeting hosts, presenters, administrators, trainers, and event managers

Using Full HD (1080p) resolution in Enhanced Audio/Video Experience

  • Minimum 3 Mbps for using Full HD (1080p) resolution while sharing camera alongwith a screenshare.
  • Minimum 6 Mbps for sharing 50 cameras in a room alongwith a screenshare.

Server requirements for on-premise deployment

Adobe Connect server

Windows:

Microsoft Windows Server 2016(64-bit), 2019 (64-bit)

Virtual environments

VMware ESXi 5.x

Database

Microsoft SQL Server 2017 (64 bit), 2016 (64-bit), 2019 (64-bit).

Amazon Web Services

T3.2 XLarge

Web server

    Tomcat 9.0.48

Hardware requirements

  • 2 GHz quad-core Intel Xeon or faster
  • 16 GB RAM or greater
  • 4 GB of available hard disk space for an enterprise installation. 150 GB of available hard disk space for content storage. Disk space requirements increase as more content is stored.
  • NTFS file system
  • SSL Hardware Accelerator recommended

Note: HDD space and RAM vary depending on whether components such as CQ and FMG are installed locally with Adobe Connect or on stand-alone servers.

Shared storage requirements

  • Hard disk specs: 10,000–15,000 RPM — Fibre Channel preferred
  • Network link: TCP/IP — 1GigE I/O throughput or better
  • Controller: Dual controllers with Active/Active multi-path capability
  • Protocol: CIFS or equivalent

Note: To deploy Adobe Connect Server with network attached storage or storage area networks, the above specifications are recommended. Your needs vary depending on deployment size and usage.

Network requirements

100 Mbps Ethernet (1 Gbps recommended)

Port requirements

1935 (RTMP), 80 or other HTTP port, 443 if SSL is enabled; 25 for SMTP (optional); 1433 for external database (optional)

Adobe Connect ACTS server

Windows:

Microsoft Windows Server 2016 (64-bit), 2019 (64-bit)

Virtual environments

VMware ESXi 5.x

Hardware requirements

  • 2 GHz quad-core Intel Xeon or faster
  • 8 GB RAM or greater
  • 10 GB of available hard disk space for an enterprise installation and log storage
  • NTFS file system

Network requirements

100 Mbps Ethernet (1 Gbps recommended)

Port requirements

ACTS opens the following configurable ports in listening mode and the corresponding restrictions need to apply for the ACTS to remain secure:

  • ACTS healthcheck service admin port: default 8080
    •  This port is used only for internal healthchecks and admin activities and is not to be exposed external to the domain of the Adobe Connect service.
  • ACTS ws port: default 9002
    • This port is used to service WebSocket requests and needs to be exposed to outside world via the load balancer.
    • The load balancer handles all the HTTPS (wss) traffic and SSL offloading, and ACTS receives the offloaded data
  • ACTS to CPS server for live meeting data transfer - 1935 (RTMP), 80 or other HTTP port, 443 if SSL is enabled

Enhanced Audio/Video servers (New)

  • OS – Red Hat Enterprise Linux 64-bit version 8.6
  • Virtual Environments - VMware ESXi 5.x
  • Hardware Requirement – Minimum CPU specification per core - Cache 22 MB, 3.4 Ghz. 
  • The following 3rd party libraries (Open source) need to be installed on servers. Most of these will be installed using the installation script:
    • Virtualenv 20.14.1, 
    • Python 3.9, Pip 21.3.1, 
    • Podman 4.0.2, 
    • Python libraries (pydantic, pyhocon, docker, python-dotenv) 
    • DB and cache - PostgreSQL 13, 
    • Redis server 6

Adobe Connect Edge server

For the AMS system requirements, see www.adobe.com/go/ams_techspecs.

Adobe logo

Sign in to your account