Error code A12E5 while installing Acrobat DC or updating the Creative Cloud desktop app

When installing Acrobat DC or updating the Creative Cloud desktop app, you receive the following error message: "Sorry, there seems to be a problem with the download process (Error code: A12E5)".

Error Code A12E5 while installing Acrobat DC

This error occurs during the download and extraction portion of the installation process.

Solution

Try the solutions mentioned in the following document: Error A12E5 installing Creative Cloud products.

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