Test your internet connection
-
To determine if you have access to the Adobe activation servers.
If you see two Adobe logos, you should have access to the activation
Step text servers. Try signing in to your application
-
If you are still having trouble signing in, click this link.
If you see a test successful message you have access to the activation servers. Now try signing in to your software.
Make sure your subscription is activated
Confirm your account information
-
Sign in to your Adobe account with your Adobe ID (usually your email) and password.
If you’re having trouble signing in, see Adobe ID account and sign-in troubleshooting.
-
Confirm that your credit or debit card number, expiration date, billing address, and phone number are entered correctly, without spaces or dashes. Get help with updating your billing info.
Using a corporate card?
Be sure you’re using the name and billing address of the cardholder, not your own. Check with the cardholder or your accounting department to verify the correct name and billing address.
-
Sign in to your Adobe account with your Adobe ID (usually your email) and password.
If you’re having trouble signing in, see Adobe ID account and sign-in troubleshooting.
-
If prompted, enter your birth date and click Update. If your birth date is not accepted, your entered age does not meet CC’s eligibility requirements. See: Error: You are not eligible to use Creative Cloud.