While trying to install or update an Adobe app, you may get the following error occasionally:
Unable to reach Adobe servers
Try the following solutions in order.
If you received this error on Windows 7 that uses older TLS 1.0 or TLS 1.1. protocol, enable TLS 1.2 update.
Check for updates for your operating system and install the updates, if any. Some operating system updates may restrict outgoing Internet connectivity for security reasons. For more information, see:
Create a new administrator account and try installing or updating the app. For more information, see:
The error message indicates that you may have network connectivity or stability issues. See Fix common connectivity issues to troubleshoot these issues.