Unable to reach Adobe servers

While trying to install or update an Adobe app, you may get the following error occasionally:

Unable to reach Adobe servers

How do I fix this issue?

Try the following solutions in order.

1. (Windows 7 only) enable Transport Security Layer (TLS) 1.2 

If you received this error on Windows 7 that uses older TLS 1.0 or TLS 1.1. protocol, enable TLS 1.2 update. 

2. Check and install pending operating system updates

Check for updates for your operating system and install the updates, if any. Some operating system updates may restrict outgoing Internet connectivity for security reasons. For more information, see:

• How to get an update through Windows Update
• Update Windows 10
• How to update the software on your Mac

3. Create a new administrator account

Create a new administrator account and try installing or updating the app. For more information, see:

• Create a new local administrator account | Windows
• Set up users, guests, and groups on Mac

4. Fix common network and connectivity issues

The error message indicates that you may have network connectivity or stability issues. See Fix common connectivity issues to troubleshoot these issues.