Troubleshoot file import error in Premiere Pro CC 2015.3 with MP4, MOV, and AVCHD file formats.

MP4, MOV, AVCHD files import without audio in Premiere Pro CC (2015.3)

Sometimes, MP4 files (mostly from a GoPro), MOV files, and AVCHD (MTS) files that are imported in Premiere Pro CC 2015.3 import without audio. The files are imported as video-only. You could also get an error stating "This File has no Audio and Video Stream" while relinking files with these formats.

This issue affects Premiere Pro CC 2015.3 (versions 10.3 and 10.4).  

Solution 1: Clean media cache files

Delete all the files from Media Cache and Media Cache Files folders. The location of these folders can be found under Preferences > Media.

Clean media cache files
Clean media cache files

Note:

By default, media cache files and the media cache database are stored in these locations:

Mac: /Users//Library/Application Support/Adobe/Common

Windows: \Users\\AppData\Roaming\Adobe\Common

Solution 2: Rename the media cache folder

Navigate to the Media Cache location and rename the folders to Media Cache Files_OLD and Media Cache_OLD respectively.

Solution 3: Move media cache to a different location

Change the location of Media Cache folders from the default location to any other location on your machine.

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