Crash in Premiere Pro 15.2 and After Effects 18.2 on Windows laptops with older NVIDIA graphics card drivers

Issue

Newly released DirectX display technology in Premiere Pro 15.2 and After Effects 18.2 has incompatibilities with old drivers on some Windows machines with NVIDIA Graphics Cards. 

If you are running Premiere Pro 15.2 or After Effects 18.2 on a Windows laptop with an NVIDIA Graphics Card and you have old NVIDIA drivers, you may experience issues.

These issues may include instability during application launch or during your editing workflow. Some users are experiencing an application crash while performing the following actions: preview and playback, using effects and transitions, importing media, and general editing workflows.

Resolution

Update the NVIDIA drivers to the latest version for your system. Follow the instructions in the report or see: How to install NVIDIA Drivers. 

Details

We have identified issues with NVIDIA drivers between 26.21.14.4108 (also known as 441.08) and 26.21.14.5167 (also known as 451.67). See detailed list of driver and hardware below. If you are using any combination of machine, GPU and driver version on these lists, we strongly recommend that you update your driver.

Previous versions of Premiere Pro and After Effects, Mac systems, and other GPUs are not affected.

Troubleshooting steps

  1. Launch Premiere Pro or After Effects. Do not open any projects; stay on the home screen.

  2. A System Compatibility Report warning may appear.

    If the System Compatibility Report does not appear, leave the app open for at least 1 minute and relaunch the app.  

  3. If the System Compatibility still fails to appear, open it manually from the help menu.

  4. If the report indicates that you have an incompatible driver, follow the instructions to update your driver to a newer version.

    If there are no compatibility issues reported, updating your driver may still resolve the issue. 

  • 26.21.14.4108 ( aka  441.08)
  • 26.21.14.4112 ( aka  441.12)
  • 26.21.14.4120 ( aka  441.20)
  • 26.21.14.4128 ( aka  441.28)
  • 26.21.14.4137 ( aka  441.37)
  • 26.21.14.4141 ( aka  441.41)
  • 26.21.14.4145 ( aka  441.45)
  • 26.21.14.4166 ( aka  441.66)
  • 26.21.14.4187 ( aka  441.87)
  • 26.21.14.4193 ( aka  441.93)
  • 26.21.14.4219 ( aka  442.19)
  • 26.21.14.4223 ( aka  442.23)
  • 26.21.14.4250 ( aka  442.50)
  • 26.21.14.4253 ( aka  442.53)
  • 26.21.14.4259 ( aka  442.59)
  • 26.21.14.4262 ( aka  442.62)
  • 26.21.14.4270 ( aka  442.70)
  • 26.21.14.4274 ( aka  442.74)
  • 26.21.14.4276 ( aka  442.76)
  • 26.21.14.4280 ( aka  442.80)
  • 26.21.14.4287 ( aka  442.87)
  • 26.21.14.4292 ( aka  442.92)
  • 26.21.14.4587 ( aka  445.87)
  • 26.21.14.4614 ( aka  446.14)
  • 26.21.14.5167 ( aka  451.67)
  • Acer Predator PH315-52

  • Dell Inc. XPS 15 9560

  • Dell Inc. G3 3590

  • Microsoft Corporation Surface Book 2 

  • SAMSUNG ELECTRONICS CO., LTD. 950QCG

  • Acer Predator PH315-51

  • Micro-Star International Co., Ltd. GF65 Thin 9SEXR

  • Acer Aspire A515-54G 

  • ASUSTeK COMPUTER INC. GL553VD

  • Razer Blade 15 Base Model (Early 2020) - RZ09-0328

  • SAMSUNG ELECTRONICS CO., LTD. 800G5M/800G5W

  • ASUSTeK COMPUTER INC. ROG Strix G531GT_G531GT 

  • Micro-Star International Co., Ltd. GF75 Thin 10SER

  • Acer Nitro AN515-51

  • ASUSTeK COMPUTER INC. GL753VE

  • Micro-Star International Co., Ltd. GE75 Raider 10SE 

  • Acer Nitro AN515-52

  • Acer Predator G3-571

  • Dell Inc. G5 5590

  • LENOVO 81XH 

  • NVIDIA GeForce GTX 1050

  • NVIDIA GeForce GTX 1650

  • NVIDIA GeForce RTX 2060

  • NVIDIA GeForce GTX 1060 

  • NVIDIA GeForce MX250

  • NVIDIA GeForce GTX 1660 Ti

  • NVIDIA GeForce GTX 1050 Ti

  • NVIDIA GeForce RTX 2070 with Max-Q Design 

  • NVIDIA GeForce MX230

  • NVIDIA GeForce MX110

  • NVIDIA GeForce MX150

  • NVIDIA GeForce MX350 

  • NVIDIA GeForce GTX 1650 Ti with Max-Q Design

  • NVIDIA GeForce GTX 960M

  • NVIDIA GeForce GTX 1660 Ti with Max-Q Design

  • NVIDIA GeForce 940MX 

  • NVIDIA GeForce GTX 1650 with Max-Q Design

  • NVIDIA GeForce MX330

  • NVIDIA Quadro M1200

  • NVIDIA Quadro P3200 

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