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Adobe Acrobat Sign Customer Support Resources

 

Adobe Acrobat Sign Guide

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Administer

Send, Sign, and Manage Agreements

Advanced Agreement Capabilities and Workflows

Integrate with other products

Acrobat Sign Developer

Support and Troubleshooting

Contact Acrobat Sign Support for help regarding configuration questions, workflows, or any other questions you may have.

All support requests must be submitted via an Admin (group or account level) - End-users (in multi-user accounts) must contact their group or account administrators to submit new support requests. Only admins have the authority to request changes to the system. By limiting new case creation to admins only, there is less thrashing to get authorization to begin corrective work.

The administrative roles that can submit cases are:

  • Adobe Admin Console:
    • System Admin
    • Support Admin

Administrators can request that other parties be included as contributors to the case by:

  • Including the email address(es) when the support request is created
  • CCing any other users when replying to the case email
  • Forwarding a case email to another user and having them use that email to reply to the support team

For Adobe Acrobat Sign assistance:

1. Open the Support environment:

Navigate to the Customer Support sub-menu item

There are two distinct Contact Support experiences:

What to include in your case

Each issue requires that you provide some information that allows us to start our investigation.

Below are common support categories with a list of suggested data points that are often needed to quickly isolate what the problem may be:

Best practices

Known issues

Common questions: General

Common questions: Email

Common questions: Agreements

Common questions: Users/Admins

Common questions: API/Webhooks

Common questions: Workflows

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