Unable to register as an External User

Търсене

Последна актуализация на 14.09.2021 г.

Issue

External learners are unable to register to a profile.

Email id is already registered. Please use a different email.

View Email id registration error

There are scenarios where a user is unable to register to an External Profile. The user receives the above error while signing up.

This issue occurs under one of the below scenarios:

Scenario 1: The user is already registered to another External Profile.

Log in as an Administrator.
Under Manage, click Users > External.
Open the Profile which the user is already a part of by clicking the Seats Used

View already registered user
Select the User, click Actions > Change Profile.

Select user

This opens a window to select a new profile as below.

Select a new profile
Once selected, click Change.

Scenario 2: The user is present as an Internal Learner.

Log in as an Administrator.
Under Manage, click Users > Internal.
Click to open a Learner profile and click the Edit icon.

View Learner profile
Change the email address of the Learner or add _old to the existing email address. This will free up the email address.

For example, If the email address of the Learner is abc@adobe.com, change it to abc_old@adobe.com
Click Save to retain the changes made.

Scenario 3: The user is in a deleted state.

Log in as an Administrator.
Under Manage, click Users > User Cleanup.
Select the Learner and click the Edit icon.

View edit profile
Change the email address of the Learner or add _old to the existing email address. This will free up the email address.

For example, If the email address of the Learner is abc@adobe.com, change it to abc_old@adobe.com