Unable to view file submissions in Adobe Captivate Prime

Issue

An instructor is unable to view the file submissions that a learner has uploaded.

Description

Instructors are unable to view files that learners have uploaded in the Submission Activity Module.

For example, a learner had enrolled for an instance named Test instance of a course, as shown below:

Instances
View to edit Instances

The learner then opens the course and uploads a file in the Activity module.

When the instructor tries to approve the submission, the instructor is unable to do so.

File submitted

Cause

If there is no instructor in the course instance in which the learner is enrolled, the issue appears.

Resolution

To check if an instructor is added to the course instance, perform the steps below:

  1. Navigate to the course settings.

  2. In the Manage section, click Instances.

  3. In the instance where the learner is enrolled, click Sessions.

    sessions
    Session Details

    There is no instructor assigned to this session.

  4. Click Edit. Add the instructor who approves the file submission.

    assign instructor
    Edit Session Details

  5. Save the changes.

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