Adobe Captivate (2019 release) Update 3 Release Notes

Release Notes for Adobe Captivate (2019 release) Update 3

This document contains late-breaking product information, updates, and troubleshooting tips not covered in the Adobe Captivate documentation. 

What's new in this update

The Update 3 of the 2019 release of Captivate consists of a few bug fixes and deprecated interactions due to low usage.

System requirements

For Adobe Captivate system requirements, see System Requirements.

Ensure that Captivate or or build version is already installed.

Installation instructions

  1. Open Adobe Captivate, and choose Help > Check for Updates. The Adobe Captivate Updater appears.

    Adobe Captivate Updater
    Adobe Captivate Updater

  2. After clicking Update Now, the update starts to install.

    Installing the update
    Installing the update

  3. When the installation is complete, you can see the Update Complete dialog.

    Update Complete
    Update Complete

  4. Click Close or to start Adobe Captivate, click Launch. 


    After installing this update, verify that the build number is

    On the toolbar, click Help > About Adobe Captivate.

Issues fixed in this update

  • When recording a software simulation after choosing the option Use Smart Shapes instead of Captions, Captivate becomes unresponsive.
  • When a course contains a random question slide, you are unable to launch the course after revisiting it after suspending or resuming the course.
  • While upgrading a project to a Captivate (2019 release) Update 2 project, the process suspends at 80%, and resumes in a while.
  • When using multiple themes, a few theme propeties that were defined in the Object Style Manager do not get updated as expected.


To download Captivate (2019 release) and Captivate (2017 release), go to Captivate downloads.

Customer care

Customer Service 

Adobe Customer Service provides assistance with product information, sales, registration, and other non-technical issues. To find out how to contact Adobe Customer Service, please visit for your region or country and click on Contact. 

Support Plan Options and Technical Resources 

If you require technical assistance for your product, including information on complimentary and fee-based support plans and troubleshooting resources, more information is available at Outside of North America, go to and click on Change beside the country name in order to select your own area. 

Free troubleshooting resources include Adobe’s support knowledge base , Adobe user-to-user forums and more. We are continually making additional tools and information available online in order to provide you with flexible options for resolving issues as fast as possible. 

If you are having any issues with installing or uninstalling Adobe Captivate, please try rebooting your system prior to contacting Support. 

Other resources


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