Adobe Creative Cloud: Update to teams and enterprise accounts

  1. Adobe Enterprise & Teams: Administration guide
  2. Plan your deployment
    1. Basic concepts
      1. Licensing
      2. Identity
      3. User management
      4. App deployment
      5. Admin roles
    2. Deployment Guides
      1. Named User deployment guide
      2. SDL deployment guide
    3. Deploy Creative Cloud for education
      1. Deployment guide
      2. Integration with Canvas LMS
      3. Integration with Blackboard Learn
      4. Configuring SSO for District Portals and LMSs
      5. Kivuto FAQ
      6. Primary and Secondary institution eligibility guidelines
  3. Set up your organization
    1. Set up identity
      1. Identity types | overview
      2. Set up organization with Enterprise ID
      3. Set up organization with Federated ID
        1. SSO overview
        2. Setup Azure Connector and sync
          1. Set up SSO with Microsoft via Azure OIDC
          2. Add Azure Sync to your directory
          3. Azure Connector FAQ
        3. Set up Google Federation and sync
          1. Set up SSO with Google Federation
          2. Add Google Sync to your directory
          3. Google federation FAQ
        4. Generic SAML
          1. Set up SSO with other SAML providers
          2. Set up SSO with Microsoft Azure ADFS
          3. SSO Common questions
          4. SSO Troubleshooting
        5. Education SSO
          1. Configure SSO for District Portals and LMS
          2. Common questions
          3. Dovetail
      4. Verify ownership of a domain
      5. Add and manage domains
      6. Link domains to directories
      7. Use directory trust to add pre-claimed domains
      8. Migrate to new authentication provider
    2. Asset settings
    3. Authentication settings
    4. Privacy and security contacts
    5. Console settings
    6. Manage encryption
  4. Manage products and entitlements
    1. Manage users
      1. Overview
      2. Administrative roles
      3. User management techniques
        1. Manage users individually   
        2. Manage multiple users (Bulk CSV)
        3. User Sync tool (UST)
        4. User management API (UMAPI)
        5. Microsoft Azure Sync
        6. Google Federation Sync
      4. Change user's identity type
      5. Manage user groups
      6. Manage directory users
      7. Manage developers
      8. Migrate existing users to the Adobe Admin Console
      9. Migrate user management to the Adobe Admin Console
    2. Manage products and product profiles
      1. Manage products
      2. Manage product profiles for enterprise users
      3. Manage self-service policies
      4. Manage app integrations
      5. Manage product permissions in the Admin Console  
      6. Enable/disable services for a product profile
      7. Single App | Creative Cloud for enterprise
      8. Optional services
    3. Manage Shared Device licenses
      1. What's new
      2. Deployment guide
      3. Create packages
      4. Recover licenses
      5. Migrate from Device Licensing
      6. Manage profiles
      7. Licensing toolkit
      8. Shared Device Licensing FAQ
  5. Manage storage and assets
    1. Storage
      1. Manage enterprise storage
      2. Adobe Creative Cloud: Update to storage
      3. Manage Adobe storage
    2. Asset migration
      1. Automated Asset Migration
      2. Automated Asset Migration FAQ  
      3. Manage transferred assets
    3. Reclaim assets from a user
    4. Student asset migration | EDU only
      1. Automatic student asset migration
      2. Migrate your assets
  6. Manage services
    1. Adobe Stock
      1. Adobe Stock credit packs for teams
      2. Adobe Stock for enterprise
      3. Use Adobe Stock for enterprise
      4. Adobe Stock License Approval
    2. Custom fonts
    3. Adobe Asset Link
      1. Overview
      2. Create user group
      3. Configure Adobe Experience Manager 6.x Assets
      4. Configure and install Adobe Asset Link
      5. Manage assets
      6. Adobe Asset Link for XD
    4. Adobe Sign
      1. Set up Adobe Sign for enterprise or Teams
      2. Adobe Sign - Team feature Administrator
      3. Manage Adobe Sign on the Admin Console
    5. Creative Cloud for enterprise - free membership
      1. Overview
      2. Getting started
  7. Deploy apps and updates
    1. Overview
      1. Deploy and deliver apps and updates
      2. Plan to deploy
      3. Prepare to deploy
    2. Create packages
      1. Package apps via the Admin Console
      2. Create Named User Licensing Packages
      3. Adobe templates for packages
      4. Manage packages
      5. Manage device licenses
      6. Serial number licensing
    3. Customize packages
      1. Customize the Creative Cloud desktop app
      2. Include extensions in your package
    4. Deploy Packages 
      1. Deploy packages
      2. Deploy Adobe packages with SCCM
      3. Deploy Adobe packages with ARD
      4. Install products in the Exceptions folder
      5. Uninstall Creative Cloud products
      6. Use Adobe provisioning toolkit enterprise edition
      7. Adobe Creative Cloud licensing identifiers
    5. Manage updates
      1. Change management for Adobe enterprise and teams customers
      2. Deploy updates
    6. Adobe Update Server Setup Tool (AUSST)
      1. AUSST Overview
      2. Set up the internal update server
      3. Maintain the internal update server
      4. Common use cases of AUSST   
      5. Troubleshoot the internal update server
    7. Adobe Remote Update Manager (RUM)
      1. Use Adobe Remote Update Manager
      2. Channel IDs for use with Adobe Remote Update Manager
      3. Resolve RUM errors
    8. Troubleshoot
      1. Troubleshoot Creative Cloud apps installation and uninstallation errors
      2. Query client machines to check if a package is deployed
      3. Creative Cloud package "Installation Failed" error message
    9. Create packages using Creative Cloud Packager (CC 2018 or earlier apps)
      1. About Creative Cloud Packager
      2. Creative Cloud Packager release notes
      3. Application packaging
      4. Create packages using Creative Cloud Packager
      5. Create named license packages
      6. Create packages with device licenses
      7. Create a license package
      8. Create packages with serial number licenses
      9. Packager automation
      10. Package non-Creative Cloud products
      11. Edit and save configurations
      12. Set locale at system level
  8. Manage your account
    1. Manage your Teams account
      1. Overview
      2. Update payment details
      3. Manage invoices
      4. Change contract owner
    2. Assign licenses to a Teams user
    3. Add products and licenses
    4. Renewals
      1. Teams membership: Renewals
      2. Enterprise in VIP: Renewals and compliance
    5. Purchase Request compliance
    6. Value Incentive Plan (VIP) in China
    7. VIP Select help
  9. Reports & logs
    1. Audit Log
    2. Assignment reports
    3. Content Logs
  10. Get help
    1. Contact Adobe Customer Care
    2. Support options for teams accounts
    3. Support options for enterprise accounts
    4. Support options for Experience Cloud

We're upgrading the Admin Console to enhance your organization's control over content stored in Creative Cloud and to give you more visibility into storage capacity and usage.

For details on the updates and user issues that may emerge as your organization upgrades to use Business IDs and Enterprise Storage, see Business IDs | Known Issues.


We’ll update your Admin Console outside of your regular business hours to minimize impact. During the update, the Admin Console will be unavailable for approximately 30 minutes for most organizations. For organizations with 10,000+ users, this could take several hours.

The Admin Console update won't affect users. However, they'll be signed out of their Adobe accounts and will need to sign back in.

New storage features

With the Admin Console update, we're making it easier for organizations to transfer users' content when they leave the company. We've also pooled your organization's storage to give your team more flexibility. A new storage tab will give you an overview of storage usage.

In addition, enterprise customers can now assign the role of Storage Administrator to delegate storage admin tasks.

The following storage-related features are included with this update:

Reclaim assets

Applies to: Creative Cloud for teams and Creative Cloud for enterprise

We're making it easier for your organization to transfer a user’s files from Creative Cloud storage to another account when that user is removed from your Creative Cloud business plan — for example, when they’ve left the company.

The content is transferred via a ZIP file (or multiple ZIP files if the content is over 5GB). A link to the ZIP file is sent to the user delegated by the administrator to receive the transferred files. The designated user can download the ZIP file, extract the contents, and upload the contents to their individual user folder. The ZIP file will remain available until the corresponding home directory is permanently deleted. For more information, see Reclaim assets from a user.

Better storage flexibility with pooled quota

Applies to: Creative Cloud for teams and Creative Cloud for enterprise

Now, all user storage quotas are combined and shared across the whole team. This allows those who need more storage to access unused storage from those who need less.

Previously, Adobe storage was allocated per license with a storage limit. For example, when an organization purchased 50 Creative Cloud licenses, each license was allocated the entitled amount of storage. Users who reached their limit needed to delete some content or have their organization purchase more storage—even if others weren't using their full quotas.

With this update, allocation is now based on the total storage amount purchased instead of per license. So, if an organization purchases 50 Creative Cloud licenses, each user still gets the entitled amount of storage—but now any user can exceed their entitled allocation as long as the organization hasn’t exceeded its total amount of allocated storage. For more information, see Manage Adobe storage.

Storage analytics

Applies to: Creative Cloud for teams and Creative Cloud for enterprise

New storage analytics features give you an overview of your organization's storage as well as storage amounts for each active user. Receive alerts when storage limits are exceeded. And download storage reports for further analysis.

Update to user experience and accounts

Applies to: Creative Cloud for teams, Creative Cloud for enterprise, Document Cloud for teams, and Experience Cloud

With this update, we are upgrading users with Adobe IDs and users in trustee organizations to Business IDs. In the case of Creative Cloud for teams or Creative Cloud for enterprise customers, your organization controls the assets associated with these accounts.

Users will be signed out of their Adobe accounts and will need to sign back in. Some users' accounts may be unavailable for a few minutes if they try to sign in while their accounts are being updated. Users can successfully sign in after a few minutes.

Update to sign-in experience for users

Most users who have a single business plan from Adobe will not see any change to their sign-in experience. They can continue to access Adobe apps and services as before.

If users have multiple Adobe plans associated with the same email address, Adobe will create separate profiles with dedicated storage for each of their plans. In order to easily work and organize content across business and individual plans, they'll be able to select a profile — business or personal — at sign-in.

This implies that, if a user selects a specific profile, the user have access to only the apps and services associated with that profile. The user doesn't have access to apps and services from other profiles. For example, if a user has a Photoshop entitlement from one Profile and InDesign from another Profile, the user will need to sign out from one Profile and sign into the other Profile to use the specific app. Note however, Stock entitlements, are available across profiles.

For more information, see Manage Adobe profiles.


In most cases, the appropriate profile will be auto-selected. In a few cases, these users may have to select a profile at sign-in.

Update to sign-in experience for admins

Most admins who are given administrative privileges for a single organization on the Adobe Admin Console will not see any change to their sign-in experience. They can continue to sign in and access the Admin Console as before.

However, if you have administrative privileges for multiple organizations with the same email address,  you will see the following changes:

  • During sign-in, you'll be prompted with a profile chooser - one profile for every organization for which you have administrative privileges. For more information on profiles, see Manage Adobe profiles.
  • After choosing the profile, you're signed into the organization that you selected in the profile chooser.
  • However, you have the option to swtich to another profile without having to sign out and sign back in again. To do this, go to the Org switcher in the upper right corner of the Admin Console and select another organization.

We are currently migrating all organizations to the new storage features described here.

  • If one or more of your organizations have not yet been migrated, you will NOT see profiles for these organizations in the profile chooser. However, you can sign in with your Personal Profile and then use the Org switch to select and access that profile.
  • If you administer multiple organizations, you may be prompted to choose the organization as soon as you sign into the Admin Console. Also, if an organization is currently undergoing migration, it will not appear in the chooser.

 If you are the contract owner and your teams organizaiton has been migrated to Business IDs, you'll need to sign in with your Personal Profile (also referred to as personal account) to perform any billing-related tasks.

Business ID

Your organization’s new and existing team members who use Adobe IDs for authentication will be upgraded to Business IDs. Enterprise organizations will have the option to add Enterprise IDs and Federated IDs as before.

Adobe is introducing Business IDs for enterprise and teams customers to give organizations better control over their assets. Support for Adobe IDs will be reserved for individual customers only. 

Key details:

  • Business IDs are available to all new and existing organizations once they're migrated.
  • Until your organization is migrated, you'll continue to use Adobe ID, Enterprise ID, or Federated ID types to access the organization.
  • Business IDs do not require any specific setup, such as claiming a domain or setting up SSO.
  • You can add users with any email address, including public email domains such as or
  • Existing Adobe ID accounts in your organization will be migrated over to Business IDs.

Other enhancements

Better control and sharing of Creative Cloud Libraries

Applies to: Creative Cloud for teams and Creative Cloud for enterprise

Creative Cloud Libraries enable you to capture, organize, and share creative assets with your team. With the latest improvements, you can choose to save Libraries to your organization’s Creative Cloud storage to make them immediately accessible to all other users on the same business plan. This enables the team to efficiently maintain creative consistency and ensures that the assets stay within the company. Team libraries can also be shared with an unlimited number of collaborators both inside and outside the organization. For more, see Creative Cloud Libraries for business.

Extended version history

Applies to: Creative Cloud for teams and Creative Cloud for enterprise

Now you can view or revert to earlier versions of cloud documents and Creative Cloud files for up to 180 days.

Sharing restrictions

Applies to: Creative Cloud for enterprise

New features allow IT to set restrictions on how users can share and collaborate. For more information, see Sharing restrictions for asset protection.

Content logs

Applies to: Creative Cloud for enterprise

New content logs allow IT to view how files and folders are used and by whom. For more information, see Content logs.

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