Manage product profiles for enterprise users

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Learn how to use product profiles to fine-tune your product plans and to entitle your users with Adobe apps and services.

Important:

The concepts and procedures in this article, apply only to enterprise customers using Named User Licensing.

Adobe teams

Shared Device Licensing

Adobe Experience Manager Mobile

For Adobe Experience Manager Mobile. Add or manage your users from the Experience Manager Mobile Portal.

What is a product profile

A product profile is based on a product that your organization has purchased. You use a product profile to entitle users with the Adobe apps and services included in the product.

  1. For each product on the Admin Console, you create one or more product profiles.
    Read about products on the Admin Console.
  2. In each product profile, you assign users and user groups (in your organization).
    After this, each user belonging to a product profile, is entitled with the Adobe apps and services contained in the product.
    Read about users and user groups on the Admin Console.
  3. When a user signs in with their credentials as specified in the product profile, they are granted access to the apps and services of the product on which the product profile is based.

Best practices (Experience Cloud users only)

If you are administering Adobe Experience Cloud products on the Admin Console, note the following limits for best performance:

  • maximum of 8,000 profiles in an organization.
  • maximum of 4,000 product profiles assigned to a user. 
  • maximum of 100,000 users delegated to a product profile.

Deploy apps and services to end users

Assigning users to product profiles, entitles users to the associated apps and services. However, you'll still need to:

  1. Create Named User Licensing or Shared Device Licensing packages (of the apps and services) on the Admin console. 
  2. And then deploy these packages to end-user machines (for Named User Licensing) or shared devices (for Shared Device Licensing).

Assign users to product profile via Product card

Admin role:

Product profile admin

The easiest way to assign users to existing (or default) product profiles, is to use the Assign Users option on the product card in the Products tab.

  1. Sign in to the Admin Console and go to the Products tab.

  2. Click Assign Users on the relevant product card.

  3. In the Add Users screen, enter a user name, user group, or email address.

    You can search for existing users or add a new user by specifying a valid email address, and filling the information on the screen.

  4. Select product profiles to add the user or user group to. You can scroll down to add more users (up to ten).

    Click Save. Product assignment may take up to a few minutes to complete.

    Add users to a product

    Note:

    To add users to a new product profile, you'll need to first create the product profile

Create product profiles

Admin role:

Product admin

As the product admin, you can create product profiles and assign product profile admins those profiles.

For Adobe products that support the concept of roles, you can assign roles to users, which provide users with role-based access to that product. For details, see Manage product permissions.

  1. While managing a product, navigate to Product Profiles and click New Profile.

    The Create a New Profile wizard displays.

    Note:

    To create a Product Profile for the Single App plan, you need to select a product before adding Details and Quota. For more details, see create custom Single App profile.

  2. Enter a profile name, display name, and description.

    Notify users by email

    You can also choose to notify users, via email, when they are added or removed from this profile.

    If user notifications are turned on: All users receive an email when they are added to or removed from this Product Profile.

    If user notifications are turned off: Business ID, Enterprise ID and Adobe ID type users receive an email when they are added to this Product Profile.

    Note:

    So as to provide benefits such as enterprise storage and other enterprise-level features, we are migrating all existing Adobe IDs to Business IDs. All new business customers will use Business IDs for their team members.

    You'll receive advance communication when your organization is scheduled for this upgrade. For more information, see Introduction to Business IDs and new storage features. Until your organization is migrated, you will continue to use Adobe ID type to access the organization. Support for Adobe IDs will then be reserved for individual customers only.

    Create product profile

  3. Click Next and choose the target number of licenses allotted for this profile.

    At any time, you can deploy additional licenses as you need throughout the year. They are priced at the same EA discount tier as your initial order, no matter how many extra licenses you deploy.

  4. Click Next to enable/disable services for the product profile.

    If the new product profile is for a product that does not have any services associated, the Next option doesn't appear. In this case, click Save.

    Creative Cloud- All Apps profile
    Creative Cloud- All Apps product profile

    Photoshop profile
    Photoshop product profile

  5. On the Services screen, enable or disable individual services for the Product Profile.

    For more information, see Enable/disable services for a Product Profile.

    Create a product profile

  6. Click Save.

Manage product profile admins

Admin role:

Product admin

Managing the users on a product profile can be a regular and time consuming task. If you're in a large organization, we recommend that product admins define a separate product profile admin role. The product profile admins can individually manage their product profiles.

  1. Select a Product Profile, and navigate to Admins.

  2. Click Add Admin.

  3. On the Add Admin screen, enter the name or email of the user and select the user from the drop-down list that displays.

    If the user you are adding does not exist in your organization in the Admin Console, enter the user's email address. You are prompted to enter the user's details.

    Note:

    You can add up to ten admins here. To add more, repeat the above steps after saving the changes.

    Add product profile admins

  4. Click Save.

    The new product profile admins receive a notification email.

Note:
  • Assigning an administrator to a product profile does not entitle that administrator to the corresponding product. To access the product, the admin must add themselves as a user within the product profile as well.
  • Group notification settings have no effect on administrative email notifications. Every admin receives an email notifying them of their role.
  1. While working on a profile, navigate to the Admins tab, and click the check boxes to the left of the admins on the list. 

  2. Click Remove Admins.

    The Remove Admins dialog box appears.

  3. Click Remove Admins.

Add users and user groups to a product profile

Admin role:

Product profile admin

To quickly add user or user groups to a product profile, use the Assign Users option on the Product card on the Products tab. However, while working on product profiles, you're provided with more options to manage your product profile users and user groups.

  1. Select a Product Profile, and navigate to Users.

  2. Click Add User.

  3. On the Add User screen, enter the user name, user group, or email address of the user.

    You can search for existing users or add a user by specifying a valid email address, and filling the information on the screen.

    Note:

    You can add up to ten users here. To add more, repeat the above steps after saving the changes.

    Add users

  4. Click Save.

The users receive a notification email indicating the product profiles they've been added to.

Note:

Product assignment may take up to a few minutes to complete.

You can use the Add users by CSV procedure to simultaneously add multiple users to a product profile.

Note:

This procedure adds existing users to product profiles. If you want to add users to your organization and to product profiles in one go, see Add multiple users.

  1. While creating or editing a Product Profile, navigate to the Users.

  2. Click  and choose Add Users by CSV.

  3. In the Add Users by CSV dialog box, you can download the Current User List or the CSV Standard Template, clicking Download CSV Template.

    The downloaded file contains the following fields:

    • Identity Type
    • User name
    • Domain
    • Email
    • First Name
    • Last Name

    For a description of these fields, see CSV File format.

  4. Open the CSV file in Excel and edit it such that it contains only rows for the users that you want to add to this profile.

  5. In the Add Users by CSV dialog box, either drag-and-drop the file or click Select a File and select the file on your computer.

  6. Click Upload.

After the bulk operation is complete, you receive an email. You can also view a detailed report of the operation, on the Product Profile > Bulk operations Results.

For troubleshooting tips for bulk uploading to the Admin Console, see Troubleshoot bulk user upload.

Migrate users and user groups from old profiles to new profiles

When you add users to a product profile (either directly or via a user group), you entitle those users with the Adobe apps and services of the product on which you've created the product profile. However, you may be required to change the entitlement for those users. For example, your users may currently be part of a Photoshop. And now you want to move them to the Photography plan that your company has purchased.

Migrate users

The following procedures describe how to migrate users from Product Profile A (with old entitlements) to Product Profile B (with new entitlements)

  1. Navigate to Product Profile A and go to the Users tab.

  2. Click  and choose Export users list to CSV.

  3. Choose a folder location on your computer and click OK.

When you migrate users to a product profile, each user will receive an email notification that they have been added to the new profile. Since this operation may involve moving a large number of users across profiles, we recommend that you turn off user notifications on the new profile to which you are moving your users.

  1. Navigate to Product Profile B.

  2. Click Settings.

  3. Turn off user notifications and save the profile.

  1. Navigate to Product Profile B and go to the Users tab.

  2. Click  and choose Add users by CSV.

  3. Choose the file that you downloaded in the procedure above.

Note:

This procedure is not a mandatory part of the migration. Perform these steps if you need to un-entitle the users from the associated apps and services of Product Profile A.

  1. Navigate to the product for Product Profile A.

  2. Click the check box to the left of the product profile name.

  3. Click Delete Profile.

Migrate user groups

The following procedure describes how to migrate user groups from Product Profile A (with old entitlements) to Product Profile B (with new entitlements)

  1. Navigate to Users > User Groups.

  2. Click the user group that you want to migrate.

  3. Go to the Assigned Product Profiles tab.

  4. In the list of assigned product profiles, check the box to the left of the Product Profile A (with old entitlements), and click Remove Profile.

  5. Click Assign Product Profile.

  6. In the Assign Product Profiles screen, select Product Profile B (with new entitlements) and click Save.

See also:

If you are migrating a large number of users across product profiles, you can also use the following automation methods:

Note: The above methods, require intermediate to advanced technical knowledge of LDAP, Python, Windows command line and macOS terminal, REST APIs.

Remove users and user groups from a product profile

Remove users from a product profile to ensure that they're no longer entitled to the associated apps and services. However, this does not remove the users from the Admin Console. And since it's possible to add users to multiple product profiles, removing users from a single product profile only ensures they're no longer entitled to the apps and services of that product profile. 

  1. Select a Product Profile, and navigate to Users.

  2. Select the check boxes to the left of the user names and click Remove Users.

  3. In the confirmation dialog box, click Remove Users.

Use the Bulk remove users procedure to simultaneously remove multiple users from a Product Profile. For example, to move several users from one profile to another, you can remove them from one profile and then add them to the other.

  1. While creating or editing a Product Profile, navigate to Users.

  2. Click  and choose Unassign users by CSV.

  3. In the Unassign Users by CSV dialog box, you can download the Current User List or the CSV Standard Template, clicking Download CSV Template.

    The downloaded file contains the following fields:

    • Identity Type (Enterprise only)
    • User name (Enterprise only)
    • Domain (Enterprise only)
    • Email (Enterprise and Teams)
    • First Name (Enterprise and Teams)
    • Last Name (Enterprise and Teams)

    For a description of these fields, see CSV File format.

  4. Open the CSV file in Excel and edit it such that it contains only rows for the users that you want to remove from this profile.

  5. In the Unassign users by CSV dialog box, either drag-and-drop the file or click Select a File and select the file on your computer.

  6. Click Upload.

After the bulk operation is complete, you receive an email. You can also view a detailed report of the operation, on the Product Profile > Bulk operations results.

Manage product profile quotas

Once you've created a few product profiles, you can use the Distribute Quota tool to define quotas to guide administrators regarding the number of users that can be assigned to those profiles. For example, if your organization has purchased a total of 1000 users for a product and you've created four product profiles, you can choose to quickly assign a quota of 250 users to each Product Profile. Alternatively, you can manually fine-tune the quota assigned to the product profiles.
If you have purchased Enterprise products in VIP:

  • The quota you allocate to single Product Profile cannot exceed the product quota.
  • The sum of all Product Profile quotas in a product cannot exceed the product quota.
    For example, say that the product quota is 10. Then, if the quota allocated to one Product Profile is 6 and another profile is 4, you cannot increase the quota in either of these profiles. Also, you cannot increase the quota of users to any another profile in the product. This is unless you reduce the quota for one of the profiles or if you increase the product quota.
  • You cannot reduce the quota allocated to a profile if all the licenses in that profile are already assigned to users. You must unassign license from users before you reduce the quota.
Caution:

The Admin Console, currently does not enforce the above quota requirements for ETLA customers.

  1. While working on a Product Profile, click Settings in the upper left corner of the profile details page.

  2. Navigate to set the license quota.

  3. Enter the number of licenses allotted to the Product Profile, and save the changes.

Export product profile users

Admin role:

Product profile admin

Download data for users of a profile. You can then use this file to Add multiple users to another Product Profile in your organization.

The CSV file that you download contains the data as defined in the CSV File format section above.

  1. While working on a Product Profile, navigate to Users.

  2. Click  and choose Export users list to CSV.

  3. Choose a folder location and click OK.

Delete product profiles

Admin role:

Product admin

  1. While on the product details page, select the check boxes to the left of the profile names and click Delete Profiles.

  2. In the confirmation dialog box, click Delete Profiles.

Bulk operation results

When you run a bulk operation such as adding or removing multiple users of a Product Profile, you receive an email. In addition, you can view the details of the bulk operation in the Bulk Operation Results page.

  1. While working on a Product Profile, navigate to Users and click  in the upper-right corner.

  2. In the drop-down list, choose Bulk Operation Results.

  3. To view the details for a batch process, click the operation name in the list.

  4. In the details page, click Download results to download a CSV file for a detailed report on the batch process.

Important: The Results page displays reports that are 90 days old or less. Reports that are more than 90 days old are automatically removed, without the interference of a System Admin.

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