Content Logs

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As an enterprise, you can get information on how end users are working with your assets, such as folders, files, and libraries.

Introduction

The system administrator can download detailed reports called Content Logs from the Admin Console. These reports give information on how end users are working with corporate assets.

As end users interact with the assets—actions such as create or update—the details are recorded in log files. You can export these log files to track actions that users perform on the Creative Cloud and Document Cloud assets owned by your organization. As you move more assets into Adobe's cloud storage solutions, your coverage becomes more robust and meaningful.

Note:

Content Logs only contain details for users in the directories that you own. They do not contain details for users in a trusted directory. For more information on directories, see Directory Trusting.

You can only track assets managed by your Business ID, Enterprise ID and Federated ID users. Actions performed on these assets by Adobe ID users are also logged. However, assets managed by Adobe ID users  are not included, because legally, the individual users own these assets, not your organization. To migrate users from Adobe IDs to Enterprise ID, or Federated ID, see Edit Identity Type.

Note:

So as to provide benefits such as enterprise storage and other enterprise-level features, we are migrating all existing Adobe IDs to Business IDs. All new business customers will use Business IDs for their team members.

You'll receive advance communication when your organization is scheduled for this upgrade. For more information, see Introduction to Business IDs and new storage features. Until your organization is migrated, you will continue to use Adobe ID type to access the organization. Support for Adobe IDs will then be reserved for individual customers only.

You can download the Content Logs from the Admin Console, for the following user actions:

Action Description
Created When a user uploads, imports, creates, or copies an item
Read When a user downloads a file or library from the web, saves it locally on a device, or makes it available offline
Updated When a user edits and saves an item
Permanently deleted When a user permanently deletes an item
Sent an invite# When a user adds a collaborator to a shared item
Accepted an invite# When a user accepts an invitation to join a shared item as a collaborator
Changed a collaborator's role# When a user modifies a collaborator's role
Created a public link# When a user creates a public link
Removed a public link# When a user removes a public link
Requested access
When a user requests access to an item
Managed access
When an item's owner responds to an access request

# Actions not logged for Adobe InDesign and Adobe Spark

Note:

Actions performed on assets stored within Lightroom CC, Lightroom Classic, Lightroom Mobile, Lightroom Web, Behance, and Adobe Stock are not logged.

Generate Content Logs

To view the Content Logs for your organization, do the following:

  1. In the Admin Console, navigate to Settings Content Logs.

  2. Click Create Report.

  3. Choose a date range and click Create Report.

    The date range is as per your local time.

    Logs can be generated for user activities that occurred in the past 90 days. When your report is ready for download, you receive a notification email.

  4. After you receive the notification, click Download File under Content Logs in the Admin Console. The Content Logs report can contain multiple files, each of a maximum size of 100 MB.

    A report is available in the Admin Console for seven days. Once deleted, you can regenerate it for the same time period, as long as the date range is within the past 90 days.

    Note:

    For organizations with numerous users, the resulting 90-day Content Logs report can be large and contain many files, potentially preventing its full download, depending on the browser used. If you are unable to download the Content Logs report, try reducing the selected date range. For an improved experience, it might also be useful to edit the default settings of some browsers in order not to be asked where to save each file before each download.

    Date Range

    It displays the time in UTC. Depending on your location, it can differ from the date range you selected at the time of report creation.

    Created Date

    It displays your local time at the time of report creation.

The report is downloaded as csv files. For a description of the fields in the downloaded file, see Log Schema.

The report you download, contains the following information for each user activity:

Field Description
Action User action (For example, created, read, updated, shared link)
Date Date and time of the event (UTC format)
User name Name of the user who performed the action
User email Email of the user who performed the action
Path Path of the item
Item name Name of the item
Item ID Unique ID of the item generated by Adobe
Item type Folder, file, or library
IP address IP address from which the user performed the action. The field is blank if the event logged is not a Created, Read, Updated or Permanently deleted event.
Created Date and time the item was uploaded or created in the cloud. The field is blank if the event logged is not a Created, Read, Updated or Permanently deleted event.
Last modified Date and time the item was last modified. The field is blank if the event logged is not a Created, Read, Updated or Permanently deleted event.
Password protected True if the shared link is password protected, False if it is not. The field is blank if the event logged is not a shared link event.
Shared link URL to the shared item. The field is blank if the event logged is not a shared link event.
Collaborator role
Role of the collaborator invited to join a shared item. The field is blank if the event logged is not a Sent an inviteAccepted an invite, Changed a collaborator's role or Managed Access event.
Collaborator email Email of the collaborator invited to join the shared item. The field is blank if the event logged is not a Sent an inviteAccepted an invite, Changed a collaborator's role or Managed Access event.
Collaborator name
Name of the user or group that requested access to an item. The field is blank if the event logged is not a Sent an inviteAccepted an invite, Changed a collaborator's role or Managed Access event.
Collaborator sharing privilege
Can Share if the collaborator can share the item with other user or group, Cannot Share if not. The field is blank if the event logged is not a Sent an inviteAccepted an invite, Changed a collaborator's role or Managed Access event.
Collaborator commenting privilege
Can Comment if the collaborator can comment on the shared item, Cannot Comment if not. The field is blank if the event logged is not a Sent an inviteAccepted an invite, Changed a collaborator's role or Managed Access event.
Collaborator type
User if the item has been shared with a User*, Group* if it has been shared with groups created by user in Adobe Address Book, Enterprise Group if it has been shared with groups synced from Active Directory of enterprise. The field is blank if the event logged is not a Sent an inviteAccepted an invite, Changed a collaborator's role or Managed Access event.
Access response
Accepted or Rejected as per the response of the item's owner. The field is blank if the event logged is not a Managed Access event.

Release notes

The following issues may affect you if you have been migrated to storage for business. You are on the new storage model if you see a Storage tab in the Admin Console.  

  • Logs can contain internal system events, such as events from system users identified as "tracked-send-share@adobe.com" email addresses. 
  • Logs of internal system events may include paths that do not exist in the customer's directories. 
  • Some log entries may not include prefixes [creative_cloud] or [document_cloud] in the path column.
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