Issue

When you access File > File Info for certain files in Photoshop, you observe one or more of the following issue symptoms: 

  • The File Info dialog is slow to open or freezes.
  • Photoshop displays a warning 'Cannot Display Raw Metadata, Contents Too Large'.
  • Raw Data has excessive number of entries of 'photoshop:DocumentAncestors'.

Operating systems

Windows and macOS

Workaround

To fix this issue, use the script provided below to remove the excessive 'photoshop:DocumentAncestors' XMP entries.

Note:

This user-submitted script has been provided as-is by Adobe and not extensively tested. Use at your own risk.

Source: https://forums.adobe.com/message/8511978#8511978 by iamwickedtall.

To fix this issue, use the script provided below to remove the excessive 'photoshop:DocumentAncestors' XMP entries.

  1. Download the file removePhotoshopDocumentAncestors.zip below and unzip it.

    Download

  2. With the problematic document open in Photoshop, drag-and-drop the removePhotoshopDocumentAncestors.jsx file script on the open document.

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