Fix error "This document has stopped syncing to the cloud"

Open the cloud document.

In the error dialog box that appears, select Save a copy and restore.

A copy of your cloud document is created (filename copy). At the same time, your cloud document is automatically restored to its last saved version in the cloud. 

 If you prefer to take action later, you can select Open to open your cloud document and make edits. Your changes will be temporarily saved locally, but will not sync to the cloud.

Once a copy is created, check if you see the Available offline icon  for the affected cloud document.

This icon indicates that your cloud document has been restored to the last saved cloud version. If you still see the orange warning icon , contact us.

Open the original cloud document and compare it with its recently created copy.

If you find that some changes are missing in the original cloud document, you can refer to the recently created copy to make updates.

Once you have made the changes, you can continue to use the original cloud document for further changes. Alternatively, you can choose to use the copy going forward, if the copy has the Available offline icon  that indicates it is syncing to the cloud.