Find a resolution to an "Adobe Creative Cloud, needed to resolve this problem, is missing or damaged" error that may occur when installing the Creative Cloud desktop app.

Issue

When installing the Creative Cloud desktop app, you receive the following error:

Adobe Creative Cloud, needed to resolve the problem, is missing or damaged. You can try to repair to fix the issue. If the problem persists, download and install the new copy from http://www.adobe.com/go/adobecreativecloudapp.

Creative Cloud is needed to resolve this problem

Solutions

Click Repair in the error message to fix the issue.

  1. Run the Creative Cloud Cleaner Tool to remove the current installation of the Creative Cloud desktop app. See Run the Creative Cloud Cleaner Tool.

  2. In the Creative Cloud Cleaner Tool, choose option 3: Creative Cloud 2017, 2015, 2014, Creative Cloud & CS6 Products. Then, choose option 1: Adobe Creative Cloud Desktop.

  3. Rename the following OOBE folders to OOBE.old:

    Windows

    • \Program Files (x86)\Common Files\Adobe\OOBE
    • \Users\\AppData\Local\Adobe\OOBE

    macOS

     

    /Library/Application Support/Adobe/OOBE

    Note:

    If you get This folder is currently in use error while trying to rename the folder, do the following:

    • Close all the Adobe applications running on your system.
    • Check if any of the following background processes are running and close them:

    Creative Cloud, Adobe Desktop Service, CCXProcess, CCLibrary, CoreSync, CoreSync helper, Adobe IPC Broker, armsvc, AGS Service 

  4. Download and reinstall the Creative Cloud desktop app.  

Create a new local user account with administrator privileges, and log in using that account. Then download and reinstall the Creative Cloud desktop app.

Windows 8

Windows 7