When installing the Creative Cloud desktop application, you receive the following error:

Adobe Creative Cloud is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy of Adobe Creative Cloud from

Creative Cloud is needed to resolve this problem


Solution 1: Uninstall the Creative Cloud desktop app, and then reinstall it

Solution 2: Run the Adobe CC Cleaner Tool

  1. Run the Creative Cloud Cleaner Tool to remove the current installation of the Creative Cloud desktop app. See Run the CC Cleaner Tool.

  2. In the CC Cleaner Tool, choose option 3: Creative Cloud 2015, Creative Cloud 2014, Creative Cloud & CS6 Products. Then choose option 1: Adobe Creative Cloud Desktop.

  3. Rename the following OOBE folders to OOBE.old:



    • \Program Files (x86)\Common Files\Adobe\OOBE
    • \Users\\AppData\Local\Adobe\OOBE

    Mac OS


    /Library/Application Support/Adobe/OOBE

  4. Download and reinstall the Creative Cloud desktop app.  

Solution 3: Reinstall the Creative Cloud desktop app using an administrator account

Create a new local user account with administrator privileges, and log in using that account. Then download and reinstall the Creative Cloud desktop app.

Windows 8

Windows 7

This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License  Twitter™ and Facebook posts are not covered under the terms of Creative Commons.

Legal Notices   |   Online Privacy Policy