Adobe Creative Cloud desktop app issues
The Creative Cloud desktop app lets you download and install Creative Cloud products. Below are solutions to issues related to Creative Cloud desktop app.
Find links to helpful articles at the bottom of this page, including general information on using Creative Cloud desktop app, information on specific error codes, or help with Creative Suite and other non-Creative Cloud apps.
Network and connectivity issues
The Creative Cloud desktop app requires an Internet connection to download and update apps. Verify that you can connect to the Internet, and click Retry.
Software firewalls restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet. Users have reported instances where software/hardware firewall settings caused download errors to occur. The most common error associated with this issue is error 205. Other errors could result due to the firewall’s configuration.
- If prompted, select to allow the Adobe Creative Cloud desktop application to access the Internet.
- If you are not prompted, disable software firewalls temporarily to determine whether they are preventing access Internet access. See your firewall software documentation for help.
If you can’t locate the documentation to temporarily disable the software firewall, disable Startup items and Services. That will disable most software firewalls. For specific instructions on how to disable startup items and services, select your operating system from the list below.
Routers can have built-in hardware firewall or proxy servers. To determine if a router is preventing the Creative Cloud desktop application from accessing the Internet:
Many organizations use a hardware firewall and proxy server that can prevent software from accessing an outside server. A hardware solution applies to all computers within the corporate network. Most home networks do not use hardware firewall or proxy technology.
- Contact your company’s IT department to obtain firewall or proxy information.
- Configure your browser with proxy or firewall information.
- Configure your corporate firewall to bypass the servers. The following servers are accessed:
If you’re running Mac OS X 10.5, Windows Vista, or an earlier operating system, Creative Cloud uses a helper app called Adobe Application Manager (AAM) to download, install, and manage your Creative Cloud apps. For solutions to issues you may have when using AAM to download and install Creative Cloud apps, see Adobe Application Manager troubleshooting.