Creative Cloud desktop app troubleshooting
Manage download and installation of Creative Cloud products through the Creative Cloud desktop app. For general information on how to use the Creative Cloud desktop app, see Use the Creative Cloud desktop app to manage your apps and services.
If you have a Teams or Enterprise membership, confirm that you have accepted an email invitation from your team administrator to join Creative Cloud.
For more solutions, see Creative Cloud activation and sign-in troubleshooting.
Network and connectivity troubleshooting
The Creative Cloud desktop app requires an Internet connection to download and update apps. Verify that you can connect to the Internet, and click Retry.
Software firewalls restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet. Users have reported instances where software/hardware firewall settings caused download errors to occur. The most common error associated with this issue is error 205. Other errors could result due to the firewall’s configuration.
- If prompted, select to allow the Adobe Creative Cloud desktop application to access the Internet.
- If you are not prompted, disable software firewalls temporarily to determine whether they are preventing access Internet access. See your firewall software documentation for help.
If you can’t locate the documentation to temporarily disable the software firewall, disable Startup items and Services. Most software firewalls are disabled using this process. For instructions on how to disable startup items and services, select your operating system from the list below.
Routers can have built-in hardware firewall or proxy servers. To determine if a router is preventing the Creative Cloud desktop application from accessing the Internet:
Many organizations use a hardware firewall and proxy server that can prevent software from accessing an outside server. A hardware solution applies to all computers within the corporate network. Most home networks do not use hardware firewall or proxy technology.
- Contact your company’s IT department to obtain firewall or proxy information.
- Configure your browser with proxy or firewall information.
- Configure your corporate firewall to bypass the servers. The following servers are accessed:
If you’re running Mac OS X 10.5, Windows Vista, or an earlier operating system, Creative Cloud uses a helper app called Adobe Application Manager (AAM) to download, install, and manage your Creative Cloud apps. For solutions to issues you may have when using AAM to download and install Creative Cloud apps, see Adobe Application Manager troubleshooting.
App quits unexpectedly on launch
App launches in trial mode
When you open an app that's part your Creative Cloud membership, you see a message stating you're running a trial. To fix this issue, see Why does app launch in Trial mode?