Fix common installation issues with Creative Cloud app extensions or plugins

-1

Unknown Error

The file system errors are usually permission errors or are related to disk space. Free some space on the disk. Then, relaunch the Creative Cloud desktop app and try installing the extension or plugin again.

If this doesn't work, quit the Creative Cloud desktop app and the installed app. Then try installing the extension or plugin again.

-3

Extraction failure

Error -3 indicates that the compressed plugin file is corrupt, is missing one of the plugin files, or has run out of disk space.

Free some space on the disk. Quit the Creative Cloud desktop app and the installed app. Relaunch the Creative Cloud desktop app and try installing the extension or plugin again.

-4

Manifest Parse failure

Quit the Creative Cloud desktop app and the installed app. Then, relaunch the Creative Cloud desktop app and try installing the extension or plugin again.

-5

Internal parsing failure

Quit the Creative Cloud desktop app and the installed app. Then, relaunch the Creative Cloud desktop app and try installing the extension or plugin again.

-6

Plugin not compatible

Error code -6 indicates that the downloaded plugin is not compatible with any of the installed apps. An extension or plugin installed on Adobe Exchange does not get added to your Creative Cloud app if the app version is not compatible with the extension. Similarly, if you update your app and it is no longer compatible with the extension or plugin, it won't appear in the app. 

Install a compatible app, and quit the Creative Cloud desktop app and the installed app. Then, relaunch the Creative Cloud desktop app and try installing the extension or plugin again.

-7

Download failure

First, make sure that you are connected to the Internet. Then, check to see that you are signed in to the Adobe Exchange website and the Creative Cloud desktop app with the same account. 

-8

No Internet connection

Check the Internet connection, and quit the Creative Cloud desktop app and the installed app. Then, relaunch the Creative Cloud desktop app and try installing the extension or plugin again.

-10

Invalid extension

Quit the Creative Cloud desktop app and the installed app. Then, relaunch the Creative Cloud desktop app and try installing the extension or plugin again.

-11

Database update failure

Quit the Creative Cloud desktop app and the installed app. Then, relaunch the Creative Cloud desktop app and try installing the extension or plugin again.

Task canceled

The application is running but not responsive

• Make sure that both Adobe Exchange and Creative Cloud have the same user accounts. Sign in with the same credentials on both the Adobe Exchange website and the Creative Cloud desktop app.
• Open the Creative Cloud desktop app and select Help > Check for updates to refresh your plugin entitlements.
• Make sure you are connected to the Internet.

This error occurs when you haven't entered your account credentials on being prompted.

Try to install the plugin or extension again and enter your credentials when prompted. 

This error occurs if you do not have administrator access to install applications on your computer, or if you select No or Cancel when prompted to enter an administrator password. To fix this error, you need to enter the administrator password if it is requested during installation.

Try to install the extension or plugin again. Go to Creative Cloud Marketplace, find the extension, and if it is installed, select Uninstall. Wait for two minutes for the removal to complete, then select Install. Select the notification message when it appears. Enter your administrator password if prompted, and select Yes in the notification dialog.

The Add-on <addon-name> failed to install. Make sure that the Add-on is valid and downloaded.

Failed to unpack the ZXP file.

Case 1: The Add-on requires the relevant Creative Cloud apps to be closed to complete the installation/update. 

Case 2: The Add-on requires its compatible Adobe application to be closed to complete the installation/update.

An extension or plugin installed on Adobe Exchange does not get added to your Creative Cloud app if the app version is not compatible with the extension or plugin . Similarly, if you update your app and it is no longer compatible with the extension or plugin, they won't appear in the app.

Install at least one compatible Creative Cloud application that supports this extension (plugin or add-on), and then try installing the extension or plugin again. 

An extension or plugin installed on Adobe Exchange does not get added to your Creative Cloud app if the app version is not compatible with the extension or plugin. Similarly, if you update your app and it is no longer compatible with the extension or plugin, they won't appear in the app.

Install at least one compatible Creative Cloud application that supports this extension (plugin or add-on), and then try installing the extension or plugin again.