Unable to create or save a cloud document

Issue

When working with cloud documents in Photoshop desktop or Photoshop for iPad, you may encounter the following issues or errors:

  • 'Could not save as [document name].psdc because you are not signed in or there was a problem setting up cloud documents'.
  • Unable to create or save a cloud document.
  • The home screen shows an empty list of recent documents, or a 'Something went wrong' message appears.
  • A dialog with 'Cloud document is not available' or a dialog that says 'Your version of CoreSync is incompatible with this version of Photoshop' appears.
Cloud Doc creation error

Operating system

iOS, macOS, and Windows

Causes

You are in mainland China

Photoshop on the iPad and Adobe Creative Cloud services are available only in countries where Creative Cloud services are available. As a result, cloud document functionality is not available in mainland China. 

Photoshop desktop Creative Cloud sync requires an update or is not running correctly.

See the solutions listed below.

Solution

To check for pending updates to Creative Cloud and update if required, quit Photoshop and do the following:

Advanced troubleshooting

If you are still having issues and you have the administrator access to your machine, the following steps may address the issue:

  1. Sign out of Creative Cloud within the apps preferences.

  2. Quit the Creative Cloud desktop app from the apps preferences.

  3. Using Activity Monitor (macOS) or Task Manager (Windows), ensure that the following two processes are closed: CoreSync and Adobe Desktop Service.

  4. Navigate to the following path:

    • On Windows:

      • C:\Program Files (x86)\Adobe\Adobe Sync

    • On macOS:

      • /Applications/Utilities/Adobe Sync

  5. Rename the following folder CoreSync to CoreSync-OLD.

  6. Restart your machine and follow above steps to update Adobe Creative Cloud desktop app.

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